Hotel ICON Autograph Collection by Marriott

Had a great stay at the Icon. Love the history of the place and love that the elevator is so old school. Totally cool. The staff are warm and friendly. They greet you with a smile and real friendliness. Bed is comfortable. SHOWER is awesome. AC worked well and was nice and quiet. Enjoyed the option to wander to breakfast in the morning. Would definitely recommend this place.

Absolutely beautiful hotel. The mattress was meh. The iron didn't function properly but as soon as I requested a new one, housekeeping had one up in a flash. I would stay again only if I could get the special rate...not worth the full price in my opinion. The staff and architecture made it enjoyable. I recommend they update the mattresses.

The check-in was long. They only had 1 person checking people in. They forgot to give my breakfast coupon (for breakfast) to me. They had no one to help me with my bags which sucked. The room was ok. They hide the complimentary water in the bathroom (in a strange place). They didn't have concierge to tell you where to eat.....I was not a fan. My wifi didn't work and I had to spend 30minutes on the phone to get my internet working....Aaaaah....

Very noisy and clubish surroundings. This hotel is NOT for those who enjoy relaxing during their stay. The bedding was rather thin in respect to the blankets or comforters. But what was worst was the cleanliness because there was a roach in the bed when the cover was pulled back. There was an offer to switch room 904 from 902. After seeing 904, we simply took the bedding from one of those beds and swapped with the one that had the roach because that room wasn't as spacious and was dark. We were already creaped out by the roach incident. I was going to check out and go to another hotel, but it was already after midnight when we checked in and I had an infant with me. The next day I went to a funeral and had intentions of checking out and going to another hotel, but again it was late after having done funeral services all day. The key did not work on the elevator nor the bedroom. I had to have it rekeyed 2 times before it worked. Once in the room, I discovered a wet towel in the soap holder in the shower and a toothpast cap still on the counter. So, obviously a cursory cleaning was done. I spoke to the lady at the front desk when I returned from the funeral and she was nonchalant about everything. Will NEVER stay at this hotel again.

It's a beautiful hotel with great service. Will definitely stay again.