Gran Hotel Puente Colgante, Portugalete

Had too much fun in this town. Their annual festival was right next to the hotel. It faces the canal and has a beautiful incline under the bridge. Very nice people.

Great hotel, location and amenities.

Average hotel with nice view over river. Only virtues are relative location to ferry port and parking garage. Under-staffed like many Spanish hotels, so no service on bar patio. Unmemorable.

The room was awful. I think 319. We had a pet friendly room as we have a small dog. The bedroom floor was so dirty I didn't even want him to be on the floor, let alone us. Carpets are filthy. Also the bathroom floor was really dirty too from the previous occupants. As a positive, the bar and bar food were excellent and the views and location excellent. If you don't need 'dog friendly' I would not recommend this hotel.

We have stayed here on numerous occasions in the past and always had a pleasant stay. However the hotel is now very "tired". The carpets need changing, the walls need painting, the bathroom equipment needs replacing. This time we even had a hole in one of our bedsheets. It's such a pity because the location is excellent. The televisions are tiny and dated, with no English stations, though there are Austrian and German channels. Located right on the riverside, next to the Viscaya Bridge, a transporter bridge which has been declared a World Heritage Site. We use this bridge to cross the river and enjoy the great tapas bars and shopping on the other side. Five minutes walk away, up the hill served by a moving walkway, is a metro station which will take you into Bilbao itself. There is a nice bar in the hotel serving pinchos priced at €1, and reasonably priced drinks too. There is also a restaurant, which we didn't use this time. The staff are always pleasant and eager to be of service. Parking is available under the hotel. All in all we enjoy our stays at this hotel, usually on our way to the Ferry in Santander. Such a pity that it is being allowed to deteriorate.