Steigenberger Bellerive au Lac

O hotel está muito bem localizado, 10 minutos a pé da Bahnhofstrasse (rua principal), se não gosta de andar, o bonde está a 2 ruas atrás do hotel. O serviço é ótimo, tudo muito limpo e o pessoal da recepção é muito gentil e disposto a ajudar em tudo. Existem bons restaurantes na rua atrás do hotel, o restaurante do hotel é muito bom também.

A equipe é super atenciosa, o quarto super amplo e bem no lago.

This is a perfectly fine 3 star hotel. But not more. Therefore, the outdated decor, furniture and general ambience do not justify the price.

Oddly, this hotel lacks hospitality. Its obviously a grand dame from the golden age of Zurich, on the Lake but frankly they are resting on their laurels from 80-100 years ago. When I was checking in early from a red eye they were barely accommodating of holding my bag. They said they were full and wouldn't be able to check me in early. Totally fine, except a quick check on hotels.com says they weren't full. I wouldn't have even checked but there was a woman making a scene in the lobby. The short version of that drama was that they booked out her room because she hadn't been in it for a couple days, but were charging her for the entire stay. Again they cited policy. It was weird but benefit of the doubt I always say. However in the morning of my departure jet lag from the day before I slept in, when I they couldn't offer a 20 minute extension for check out because "they were full" and again cited policy. But would be happy to charge me an extra night for the time. Um.. weren't you just telling me you were full? In short it's a nice location (but keep in mind near the lake, means near the highway that follows the lake, its SUPER LOUD). With a perfectly lovely set of rooms. And a staff that have literally zero hospitality. I love Switzerland because of how rule driven they are, but come on. I was traveling with friends to go hiking and we were meant to return to this hotel at the end of our hike for a night prior to a flight. We canceled, and so should you!

The original Hotels.com description of the hotel, when I made the reservation, said it was air conditioned, but it was not! That was my main criteria in searching for a hotel. The outside blinds would not close either - this would have prevented hot sun from entering the room. The excuse from the front desk was that it was too windy, yet every guest agreed that there was NO WIND! All of the above provided no relief from the horrid heat. Will not return