Papago Inn, Ascend Hotel Collection

Nicely updated, clean, quiet. Good service. Would stay again!

Out of date room with retro design. Minimal on site parking. There is a bird cage outside near the pool. So plan on waking up to morning chirrup. Great customer service. The Rep was welcoming, acknowledged me and asked for my room preference. I don't know why hotels are never clear about the deposit. For this hotel 150.00 deposit on credit/debit card. They say you will get it back when you check out but it actually takes 3-5 business days. Depening on hotel and your financial institution. I got my deposit back in 5 business days. The only issue for me was the cleanliness of the room. Its not cleaned thoroughly. Hair left behind, settling dust, dried debris on the walls and sticky carpet.

When we checked in, the attendant told us that there was going to be $150 hold on our card which would be refunded after our stay was completed (of which we had not known about in advance nor had any hotel ever charge such a thing for a low level hotel/motel such as this) She was rude when telling us this about the rule and then proceeded to tell us that the $150 would be refunded as long as there was no damage to the room. She said this 3 times without prompting - that we would only get our money back if there’s no damage to the room. Like, how many times have ppl damaged the rooms?!! Then as we walked through the outdoor courtyard to our room we saw the giant birdcage next to the pool. A birdcage. With tons of chirping birds. Just a few yards from our window. When we got in the room it smelled like a toilet, very musty. The bathroom was the size of a postage stamp. The toilet paper roll holder already had “damage” to it and was hanging by one screw. We decided not to sleep there and just leave (through the enormous steel bars that serve as a gate surrounding the property) When we did, we noticed that the parking lot had a sign that said it was under surveillance 24 hrs and was shared with a hidden entrance to a “massage parlor”. Gross. Not to mention the several beer cans in the parking lot. Needless to say we did not feel safe so we just left and didn’t bother getting our $70 back for the room. We found a country inn and suites nearby and they didn’t charge $150 deposit.

On a motorcycle Business trip , Overnight stay was nice . Property is dated , yet clean.

I like hotels .com. However I’ve had 10 stays w your properties and still can’t figure out your rewards. Is it difficult on PURPOSE?...

Nice bird cage in the courtyard has birds making nice chirping sounds. Nice piece to the hotel

Rooms were comfortable and service was very good. The only problem is the noise in the hotel. The room walls provide little noise insulation and any noise coming from the courtyard is heard while trying to sleep inside the room. They have a bird cage in the courtyard and the bird chirping is very loud at times.

If you enjoy birds chirping all night long preventing you from getting a good night sleep then this a spot for you. All night long thats all I heard. Also walls were so thin I got to listen to the couple conversation all night. The only reason I pick this place was because it was kinda close to my new apt. Horrible stay

The front desk staff were very rude and short . Never relayed message to the cleaning staff. Stayed for 2 nights and had to get new keys after night 1 .

Nice and clean place. No problems at all