The Cheshire, Richmond Heights

The hotel is very cozy, and the staff sympathic. The beds are very confortable, as all the room. Need a locker and a frige in the room, although. The classic music play all day long in the social areas, wich is amazing. It has a parking with easy access. In a plein view it is a nice hotel. I would stay there again, for sure.

Hotel property is unique and in good condition. Staff was friendly and helpful. Restaurants and free breakfast were good. Area attractions were extensive. The only problem was parking. Hotel charges for parking and the on-site restaurants and bar make it almost impossible to find a free spot anywhere near the hotel during evening hours.

great, theme hotel...really cool place to stay and not far from lots of good places to eat or just hang out

The character of old england, the very polite help and the great location made my stay here everything I had hoped for.

I have never seen a "4 star" hotel that was so filthy! When I checked in with my Mother & 3 year old, we went to our room & immediately thought we were in the wrong room. When I made my reservation, it was an accessible room w/roll in shower, great because I have a wheelchair;Online there were only 4 rooms available & they were all accessible. We go in & the bathroom is nothing like the accessible bathrooms on the website pics & it is NOT accessible. There was trash, dirt, & hair under the cabinet in the bathroom. By the bed was a table & chair, beside it was disgusting! The"Room With A View" was of the highway,very loud for a baby. The sheets didn't match & the pillow cases were different colors. The man from the front desk came down he said "Um, I gave you a free upgrade when you got here, this is the SUPERIOR room." He also said there were no rooms in the hotel that looked like those we saw online. We asked if they had ANY accessible rooms & he found 1. We went to that room which was about a 200 yard walking distance for my Mother w/her walker. The handicap rooms are the farthest rooms from the elevator! Ridiculous. Upon going in the room, the first thing we see is a large plywood board hanging out from under the mattress! I went into the bathroom & the toilet had someone else feces in it. SICK! This is a high priced hotel! When you pay that kind of money, you expect ATLEAST the BASICS to be covered! Instead, we got something that doesn't even compare with a CHEAP motel!