DoubleTree Resort by Hilton Paradise Valley - Scottsdale

big hotel, room was nice and clean, main complaint was I paid extra for courtyard view and all I got so see was overgrown plants. There was no view, I guess you could say private but the landscaping needed cleaned up big time and a view should be a view. This was disappointing as we paid extra and got nothing.

Although we requested daily service at check-in, we still had to call and request again otherwise it wouldn’t have happened. Once we did request again, it was very good and housekeeping was very accommodating. Overall, we had a wonderful weekend there.

We found dog poop under our bed

Considering that COVID was going on,the staff did everything in their power to make our stay outstanding. Would happily stay here again after the COVID was over.

I believe if you charge a resort fee there should be complete amenities. There was no restaurant. No pool service . You normally expect you don’t need to leave the property for everything.

Our room was fine once you were inside. The outside of the hotel is neglected, overgrown bushes, some trash, etc. We had either a fallen or cut dead tree branch as our “view” on the patio. It had been there for awhile. Since we our room was fine we did not switch hotels; however, we will not stay there again. We will be frequent travelers to Phoenix. This hotel will not be on our stay list.

As has been the case with Several large hotel operators I am familiar with, they wait until the last miNute to bring back facilities personnel and to address maintenance needs. Given the closures due to the pandemic, I understand they were scrambling to get rooms ready for guests. My room had ants, beetles and an earwig join us for our stay. In addition, I had to request air filter replacement. The door locks were not working properly (Likely a battery issue from shut-down) at our room or the room of the party we were traveling with. The facilities staff responded right away to my requests and BB was very accomodatingt and friendly. I’d hire him at my property! Lighting is still CFL technology and should be upgraded to LED. In addition, the last remodel obviously did not account for the power needs of the space and a power strip (not rated for permanent installation and an OSHA violation) was being used behind the side table between headboards. The property should use this time to invest in infrastructure.

The major problem I had was that the hotel was hosting a massive child beauty pageant in the middle of a pandemic, indoors, and while there were signs everywhere indicating that patrons were supposed to wear masks while in public spaces, there was very little reinforcement of that policy, particularly among the pageant hosts.

Loved the room, fitness center, pool and pool service

I was not happy with my stay. Upon arrival my room smelled like fish and it was hot. It had a big loud machine inside the room. I asked for another room which they quickly took care of. My second room within the first hour I was eaten alive by mosquitoes everywhere in the room. I contacted front desk and they sent me up a can of bug spray.