Holiday Inn Express Chicago - Schaumburg

Very clean, safe area. Lots of shopping and entertainment. Easy access to expressways.

The front counter gentleman was very nice and accommodating. Room was clean and it was quiet most of the time.

I got a King room instead of two queens, the room was dirty, the Keurig didn’t work (and left the old Keurig cup in the machine), there were no batteries in the TV remote, the breakfast buffet started running out of things by 8:00 am, there is only ice on the 6th floor (we were in the 1st -what?!?), my friends’ room had a door that wouldn’t LOCK and the front desk said they could see and “just keep an eye on it”....just a disaster of a hotel.

We arrived at night to find that our room was not getting any hot water. I called down to the front desk to let them know and they said they would look into it. The next morning we wake up to try to take showers and there was no hot water. When I go down to the front desk after not taking a shower and let them know that we had no hot water they treated me like I was lying and that they needed to verify that our room did not receive hot water. I rented three rooms and I stayed in between in all three rooms and our room was the only one not to get hot water, the hotel said that nobody else had complained in that if we weren't getting hot water than nobody was getting hot water. Even though I had three people in my party to verify that our room did not have hot water the hotel still made me feel like I was lying and never once apologized for the screw up. They needed to verify with the person that was working the night before that we had called down to the front desk and ask for it to be fixed even though that person did not log it in the log book with problems he did verify that we had called down. It took over an hour for us to try to get the front desk to say that they would refund us the money for the room... And they did not stay true to their word in contacting us. The whole thing was in extreme disappointment! To top it off the pancake machine wasn't working... And that was the one thing that my children were looking forward to, is that when we stay in a hotel they get to

Upon arrival, I was greeted by a really nice young lady at the front desk (Sophia). The rooms were clean and inviting. The mini fridge and microwave was a bonus. I really enjoyed the complimentary breakfast!