Positives: Clean room, staff friendly, close to ruins and train stations
Negatives:
Front desk area not always manned but we were given a telephone number to call if we needed anything
Seating area small and in need of updating - some of the cushions very dirty and worn
Bar - an assortment of half empty bottles behind a counter
Room
Bed was very hard, air conditioning very noisy, no wardrobe - just a hanging rail
Booked a double room but there was a third bed in the room??
Kettle had to be put on the floor to use as no accessible plugs available, kettle leaked
1 biscuit and 3 teabags provided - not added to during the week
No complimentary water
Bathroom - nowhere to hang anything, shower area narrow
Breakfast was served in the basement with minimal ventilation. Very little choice - hard bread and soft cereal,
no hot food - definitely not 4*. We only went once as it truly was disgusting
We booked this hotel based on reviews on your website and were so disappointed. We have always trusted Expedia and until now have not been let down. The hotel is misrepresented by the photos and reviews.
Definitely not like any other 4* hotel we have stayed in.