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Comentado por Ricardo de "Parede" em 26 Nov 2011
Este hóspede não deixou qualquer comentário.
""Comentado por um hóspede do Hotels.com em 5 Ago 2011
Depois de viajar muitos Km é bom ficar num Hotel de luxo , perto do aeroporto a um preço fantástico
Comentado por um hóspede do Hotels.com em 18 Jul 2011
Este hóspede não deixou qualquer comentário.
"Very good hotel"Comentado por Paulo de "Lisboa" em 29 Nov 2010
Very good hotel. Located near a subway station, and some minutes walk of one of the main streets of Toronto. Could better quality of the mattress. The breakfast was not great, but I liked it. I recommend!
"No value for money"
Deluxe room did not have microwave/kitchenette, room cold as staff left cold air on (Dec 8), heating did not appear to work well, washroom very small, bath tiny, poor view from window, no breakfast included,no parking included, all in all no value for the big dollars paid.
We are sorry to learn of your feeling of disappointment with your stay but appreciate this feedback. To clarify, microwaves and kitchenettes are not standard room features, however microwaves are available upon request ($25 fee). We will remind our housekeeping team to ensure that our in-room thermostats are always set to a comfortable temperature. Additional details: While Deluxe rooms offer addition space, some allow for better views than others. If this is a top priority, our Fairmont View rooms are south facing and offer different vantages of Union Station and Lake Ontario. Detailed information is available on our website to assist guests in selecting the right room for their unique needs.
1 resposta de The Fairmont Royal York"Fairmont Royal York in Toronto"
For the price paid the hotel in our opinion was not worth the value. Our room was on the 3rd floor and our bedroom wall I swear was directly behind the Elevator shaft and the noise all night long was like sleeping on the 401. The room was small and the decor was definitely dated and in need of an overhaul. We booked through Hotels.com but if this room […] was not characteristic of the last accommodation we had booked which was also a Fairmont in Seattle where we had a spectacular room in a fabulous hotel with great service and decor. Ler mais
Thank you for your feedback, we are sorry that we did not exceed your expectations. Some of our guestrooms would benefit from updated décor and we are actively discussing renovation plans with our owners.
1 resposta de The Fairmont Royal York"Royal York"
Great Hotel, My wife and I really enjoyed our stay.
Este hóspede não deixou qualquer comentário.
"perfect for dinner and theater."
Excellent staff and service. Valet parking was very busy and well handled.Theaters and wonderful restaurants within a 5 -10 min. walk. Try N'awlins Jazz Bar for great food and very good prices.
"The Fairmont Royal York in Toronto is very central"
Great old & historical Hotel. The many great things about this hotel were sadly diminished by the very frustrating experience of using The Fairmont & Fairmont-Gold Wi-Fi. It seems overly restricted and more controlled than need be. It was very finicky sending and receiving emails, as well as what could be accessed from the internet. As soon as The Fairmont […] or Fairmont-Gold Wi-Fi was disabled everything worked as expected. Gold floor rooms very small and tired. Ler mais
We are sorry to learn of the difficulty you encountered with Wi-Fi on Fairmont Gold. We have an in-house internet concierge who is available to personally assist our guests with any challenges and we have shared your feedback with him so that he may follow-up internally.
1 resposta de The Fairmont Royal York"Just Fantastic"
My sister and I have a pre holiday break in Toronto every year. This year we found a great hotels.com deal at the Fairmont Royal York and it was wonderful. The upgrade was so nice but most of the rooms here are lovely. The staff is a pleasure to work with and are there for you. The location is excellent for Toronto. We will try to stay here again as […] often as we can. Ler mais
"Historic Charm"
I've stayed at the Fairmont Royal York twice now, and it's been a good experience both times. The jacuzzi hot tub in the pool area is fun, the beds are comfortable and the food that we ordered for room service was delicious with generous portions. The lobby is beautiful and old fashioned which is part of the appeal. Old school charm!
"Old days Eligance"
I really like the hotel the inside was very luxurious. The staff and customer service was great. However, the room has wall paper that looks like it is going to peel soon. This is because the bathroom has no fan so when you take a shower all the moisture and condesation stays in the room .
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"Stayed in Thanksgiving"
Walking distance to CN Tower, short driving to Chinatown and Casa Loma, ROM. No public parking. Swimming pool opens till 10 pm, pretty cold on water.
"Fairmount Royal York"
Very noisy in the hallways at night. People returning to their rooms after an evening out just having a normal conversation was easily heard. Long wait to get car out of valet parking. I called 15 min. ahead of time and waited about 45 minutes for my car. I think you would have to call 1 hour ahead.
We apologize for the noise disturbance you encountered. We have a number of measures in place to help prevent this type of problem and our security team has reviewed our procedures based on your feedback. Our goal is to ensure that our guests can retrieve their vehicles within 15 – 20 minutes and we do advise that our guests call ahead for their cars. When volume is especially is high, we sometimes encounter longer than average wait times. These circumstances are rare and we strive to quote an accurate pick-up time to assist our guests in planning their departures.
1 resposta de The Fairmont Royal YorkEste hóspede não deixou qualquer comentário.
"Great value!"
We got an excellent deal on a beautiful room! It was convenient to everything we wanted to do in the city and the hotel was gorgeously decorated for the holidays. The atmosphere helped make our stay really special.
"AMAZING!"
My boyfriend and I stayed at the hotel for the night and the service was just wonderful. The staff was very friendly. Everything was just perfect!! I'm looking forward to staying at the hotel again very soon!!
This is my favorite place to stay in Toronto. It's so beautiful and I love the history of the building. the location is exactly where I want to be. It's great to be able to get off the train and walk across the road. I also flew out of City airport last summer and the shuttle picks you up at the Fairmont, so again the convenience of this location is […] wonderful. This most recent stay I drove to Toronto and used the valet parking. The price of that went up considerably since I last used it 3 years ago....but then again, so has everything else. Ler mais
"Good location but needs renovating"
Pros: Great location at Porter shuttle drop off and close to subway station. Nice looking lobby - very fancy. Connects to the underground with access to shopping and restaurants. Free Internet for President's Club Members. Cons: Rooms are small and need renovating. My room had a big stain on the carpet, the shower head was clogged up with calcium and […] lime deposits and one of my closet doors didn't work. Surprising for the Fairmont. I was glad I had gotten a good deal on the room or I would have been very disappointed. Room also leaked a lot of noise - I could hear my neighbour as well as anyone in the hallway. Ler mais
This guestroom is in no way reflective of the luxury we strive to provide and we are very concerned about this review. Though our guestrooms should always be in exemplary condition and there is no excuse for outstanding maintenance issues, we do want to remind all future guests to bring any problems they may encounter to our attention while they are still in-house. We appreciate any opportunity to offer our personal assistance.
1 resposta de The Fairmont Royal YorkEste hóspede não deixou qualquer comentário.
"Royal York... Always classy!"
Although I live in Markham staying downtown after a night out is a treat. And staying at the royal is a treat times 2. Nicely appointed , great service and comfortable bed. A very nice treat.
"Royal York, Toronto"
Dissappointed by quality of rooms. Expected much more luxurious room for Royal York. Stayed at lower star hotels in other cities, that I would rate better than Royal York. Since got such a good deal on price, was okay. Would have been very annoyed if I had paid full price.
"The Royal York Toronto"
Had no problems with this hotel. Make sure you order the larger room if your party is a group of 3 or more as some rooms are quite small. Location is perfect. Access to subway across the street and enough restaurants within walking distance.
"fairmont royal york"
forgot how small the rooms actually were in this hotel, I used to work in the hotel as a summer student many years ago, decor look exactly the same as back then. Great service but the Library Bar service is very slow
"Lovely Old Hotel - needs renovating"
This is a beautiful old hotel. But our room had peeling wallpaper, worn fabric on the chairs and a view of the rail yards. The room was quiet and you did get a sense of past grandeur when walking through the lobby. The staff was very pleasant and helpful.
"good location"
You can't ask for a better location if you want to see the city , it was a very busy hotel so if you don't like tons of people this isn't a good place to stay. The under ground shopping was great a starbucks near was super.
"Fairmont Royal York"
Overall stay was above average, close to everything..the entire core area of downtown seems to be under construction-maybe the economy IS looking up..have stayed at this property many times and will continue to do so..really nice pool and hot tub set up.
"Beautiful old hotel but slack customer service"
Our stay at the Fairmont Royal York was a bit of a disappointment. Although the hotel is a lovely landmark, our room seemed outdated and "frayed." The bath tub stopper did not work. There was mold in the bathroom grout. We even had a hard time getting standard toiletries brought to our room. In-room wireless, parking, and the on site dining options […] were all unusually expensive. When paying for a luxury hotel one expects luxury treatment -- and if we had received that we probably would not have resented being nickeled and dimed for services that are often free or substantially less expensive elsewhere. On the whole, I don't feel like this was a good value for the money we spent. Ler mais
"The Fairmont Royal York in Toronto"
Loved the PATH shops under the hotel and the access to the Air Canada Center for hockey. Upon check in it was requested to be placed near the room of our travel companions, but this was not honored. One room was in the east wing and one in the west wing. While our room was comfortable, the location was not. There was a bank of elevators directly across […] the hall which sounded continually like a very loud wind tunnel. The handle fell off the bathroom door in the first use and maintenance had to be called to put a sliding closet door back on its track. Ler mais
Este hóspede não deixou qualquer comentário.
"good hotel stay"
Hotel is well maintained and room was comfortable. Rate per night was very good compared to other hotels in the area. They did not provide a king bed, it was a queen. Room was comfortable but there was no view of the city. The front desk said none were available but I never saw hoards of guests everywhere. They don't always keep to the reservation details. […] The Library was a good bar / restaurant - prices were moderate to expensive for food. Food was very good and prepared as ordered. Limited but good selection of micro brews and a lot of specialty drinks. Male wait staff very courteous and attentive. Female wait staff kind of dull and going through the motions. Don't keep any of your own beverages in the mini-bar fridge. They will discard it. They were charging $5 for consuming one of their 8oz bottles of water. Ler mais
"Great stay"
Very enjoyable stay - no complaints!
"Stayed at Royal York for 1 night"
Great location with shuttle service to Porter Airlines at Toronto Island Airport. Great old hotel that is kept up-to-date with internet service now included in room fare.
"Feel like a princess"
Staying at the Royal York is such a treat. Although the rooms are small, it remains a charming hotel. It is also very well located right across from the train station.
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Este hóspede não deixou qualquer comentário.
"Awesome location!"
Awesome downtown location.... and that's what I wanted! Clean, great staff, comfortable bed.
Este hóspede não deixou qualquer comentário.
the hotel Grand York in Toronto was very nice, although all the construction around it made getting to it very inconvenient especially for someone who does not live there. Great breakfast in the hotel restaurant, but somewhat pricy. Hotel staff very helpful.
Good Hotel. Service in restaurants and bars was poor and rather pricey. I would stay at Fairmont Royal York again but would eat and drink outside of hotel.
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Este hóspede não deixou qualquer comentário.
Este hóspede não deixou qualquer comentário.
"Thank you"
Thanks for the good time . There should be a better deal on the parking . 60 bucks for three days ? On the positive side we didn't need out car down there
Este hóspede não deixou qualquer comentário.
Short stay but enjoyed the meal and the room while we were there.
"great hotel small room"
great service and location.
"good deal isn't really a good deal"
I couldn't believe that in a 4 * hotel such as Fairmount Royal York exists a primitive kind of room! The closets and cabinets even the clock are all outdated.
Este hóspede não deixou qualquer comentário.
Este hóspede não deixou qualquer comentário.
"The Fairmont Royal York-great downtown location"
Great old world charm, large king bedded room with plush down pillows and duvet, superior front desk and valet service. Epic restaurant a must for breakfast and dinner. There is street construction in front of the hotel now but you hear no noise at all.
"Fairmont Royal York - the hotel with no view"
Stayed 24 - 27 Sept 2011. Had booked 2 rooms in December last year but no one thought to tell me, before our arrival, that with the work being done to the outside of the hotel there would be no view or even natural light in the rooms. Perhaps this was to hide the stain on the carpet, room 6-150, but even with no light they could not hide the fact that […] the wardrobe was less than a foot wide and wasn't even wide enough for the hotel's hangars. even with these minor problems we enjoyed our stay there and the staff were extremely helpful, particularly when my mother was ill. Would go back but they need to smarten up some of their fittings. Ler mais
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