Hilton Garden Inn Chicago Downtown Magnificent Mile - Chicago 41.89166, -87.62756

We arrived on a Thursday night, and went to check-in. We were told that there were no more rooms available, even though we had a reservation.They said we would have to take a smoking room. When I signed up for the room I asked for non smoking room with a king bed. I got a smoking room with two queen beds. The next morning we went to make coffee and all that they had was decaf. My friend went down to the check in to ask about getting coffee and was told all they had were decaf packets at the desk. We then decided to skip the coffee and go and use the hot tub and pool. Something we were looking forward to. We make our way down there to find the maintenance man putting chemicals in the pool and the hot tub with no water. Thank goodness this was a one night stay. The hotel never bothered to apologize for any of this. We won't be back.

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The single complaint I have is that we were in a NON-SMOKING room (and I called down to make certain of that) and it smelled of smoke - not horrible but definitely noticeable and it did not dissipate even though we opened the window. There was an ashtray in the room which was confusing. It was just enough odor to annoy but not enough that we complained there. In retrospect we probably should have but it being late & us being tired, it was dissappointing not to have an otherwise very nice room be perfect.

Parking is convenient, but very expensive. Guests should be offered a discount.

The only objection I had was that they took money out of my credit/debit card for "amenities" which I didn't use and had no attention of using and when I checked out did not credit my card immediately. I'm not saying they won't but it's been almost a week and it's not in.(I also stayed at another hotel during the same trip in Chicago and they gave me CASH for the amount at check out.) Otherwise: The hotel was well located, close to the famous "Magnificent Mile" and right by the subway stop for the red line. There was some construction going on and there were "cones" right in front of the entrance - made it hard for taxi pickups. I liked that their Business Center's computers were free to use, some other places charge. Rooms had microwaves and refrigerators along with the usual coffee pot and hair dryer, which is very convenient. Dr. S. Escobar

Steep parking!

Front desk personnel were extremely helpful and welcoming. Good location, except for some construction outside.

The location of the hotel was great, close to everything. It was morning and it looked as though no one had cleaned up the pool area or stocked the towels from the night before. Otherwise the stay was Great especially for the online deal we got.

This hotel had a great location for shopping on the Magnificent Mile and for the El also. Was great they handed us a list of places to eat close by also !

Close to Mag. Mile (few blocks up Grand then up the stairs to Mag. Mile). Clean comfortable room, frig and microwave nice to have. Friendly, helpful staff. Be prepared to pay for parking.

We found the staff friendly and helpful, the room clean and comfortable and the location to Mag. Mile fairly convenient (down Grant a few blocks until under Mag. Mile, then up the stairs). Price was fair based on others around. Be prepared to pay for parking.

you could not find a better hotel for this price-we were completly happy-the food onsite at weber grill was awesome

The room was very comfortable and the location was great.

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I would like to take a minute to thank Michael for his attention to a situation we had. He had introduced himslef to my husband and told him whatever he needed just ask for him. A situation arose and we "grabbed" Michael and he took care of it without us ever having to deal with anything from it. He was My HERO! (I had 2 young female adults in the room at the time). We would recommend this HGI to any of our family members or friends. The location was great and we loved our room! We will return! Thanks for the great expierence.

The Hilton Garden Inn was a nice hotel at an affordable rate. The staff was very welcoming. The restaurant located in the hotel was great! My only complaint was that the beds could have been a little more comfortable and the bathroom could have been set up a little more efficiently. (Toilet paper was located out of reaching distance from the toilet.)

Everyone at the Hilton Garden Inn Downtown Chicago was very nice but the bell man was especially great. I wish I would've gotten his name he really went out of his way to make us comfortable and taken care of he got our luggage, hailed us a cab, gave us free bottles of water when we arrived and mentioned how thirsty we were, he even made sure to put one piece of luggage that needed to be refrigerated in their walk in refrigerator in the back.

We came into Chicago to visit some family members but wanted to also experience the heart of Chicago. This hotel exceeded are expectations. We were very comfortable. The view was great (we were on the 17th floor). The staff were very friendly and accomodating. The cookies were great too. I'm going to miss being spoiled when I get back home. Will definitely come back and stay here! Will definitely tell anyone going to Chicago that we recommend this hotel. Thanks for a wonderful time!

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I don't think that the staff could have been more polite or helpful. I have never stayed in a more friendly hotel in my life. I would stay there again, no question.

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We stayed in this hotel during our cross-country road trip across the US. I can honestly say, it was the best hotel we stayed at during the entire trip. Definitely worth the money. Excellent location, friendly service, and the most comfortable bed ever.

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The price was lower than all other hotels in the downtown Chicago area. The Grand Red Line stop is right outside the hotel- but everything is in walking distance- we just had a great time. Hotel staff were very helpful and friendly. Nice bar area downstairs. Room was great plus the wifi was included- very pleased.

The hotel is in a great location. Close to Michigan Ave and Rush Street. The Red line, subway line, is right outside the front door. There is a grocery store right across the street for quick breakfast items. Just may sure that you are there at check-in-time because they will not let you in your room before it. We had to check our luggage and wait for two hours before we could get into our room. :(

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Wasn't bad, location was great. Maid service doesn't understand the concept of a do not disturb sign or how to properly clean unless you tell them how.

Having travelled to Chicago many times this is my current hotel of choice. The rooms are clean, comfortable and pleanty big enough for two. There is a small pool a very hot tub and fitness room. The rooms are good value, for Chicago. The best thing is the location. Just a couple of blocks from Michigan Ave. 10 min walk to the Loop and 20 mins to Navy Pier. If you don't want to walk there is also a CTA station right outside the door.

this hotel is a great place to stay. i have stayed here 3 times while visiting chicago. its very clean and the staff is friendly. this hotel is in walking distance of restaurants and attractions. there is grocery store across the street from this hotel, which makes it convenient to buy food and needed items at a cheaper price.

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We stayed here during our stay in Chicago in early September. The location is great, right by the subway station and centrally located in downtown and close to many restaurants and attractions. We had a great view from our hotel room on the 21st floor. The room was very nice, the microwave and fridge came in handy. The bed was very comfortable also. I used the fitness room the first day, it was a little small, but is otherwise was fine. I would definitely stay here again and recommend this hotel to anyone wishing to stay in the heart of downtown Chicago.

This hotel is in a good location - the Red line subway is right outside the door, the free Navy Pier trolley stops out front and you catch a bus to the Lincoln Park Zoo or Museum Campus just a few blocks away. Michigan avenue is about three blocks from the hotel. The first day we were at the hotel the lobby smelled like garbage, but they must have found the source and that smell went away the next day. I did not find the beds to be as comfortable as I would have liked, but my nine-year-old daughter was happy with them. The pool is somewhat small, and has a terrible view, but as long as it is not busy (which it wasn't the three times we were there) it's fine. The staff was very helpful with directions to wherever we wanted to go that day. One great thing is that they store your luggage for you if you arrive early and will also store it again if you are wanting to do more sightseeing after you check out. I thought the restaurant in the hotel (The Weber Grill) was a little pricey, but the full breakfast buffet offers a lot of food choices for the price.

this was a great hotel and its in a great location. there was a grocery store across the street and plenty of restaurants and several night clubs in walking distance.

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Everything was neat and well done. All of the furnishings and decorations were new and tasteful. The staff was helpful and engaging. The pool was tiny, but the kids enjoyed it anyway. I would not hesitate to recommend it to others.

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From my title, need I say more? I'm not sure of everyone else's experience, but I have to say this was an enjoyable stay! I was a little skeptical when I saw the price, but all my fevers where gone when I arrived. I highly recommend the hotel. It is only 2 blocks from the Michigan Avenue, so everything is in walking distance!

Our hotel stay was very nice - the staff was so friendly and helpful. Checking in and out was so quick. The only issue we had was in the parking garage. When we were leaving, we paid using the machine just prior to entering the garage to get our vehicles. But we and our son and his family had to make some changes with our vehicles and had to feed the baby before we left, so by that time, at the exit, we were required to pay another $20 per vehicle to get out. After already paying a significant amount for less that 2 days, we thought it was ridiculous and very inconvenient to pay more.

I really liked the location of the hotel, the room was good, and the service was outstanding. Only complaint, don't stay in room 1613 across from VERY loud ice machine and elevators...we were woken up both nights at 3:00am from party goers.....But we will stay again and just ask for a quiet room:)

Nice & helpful staff and close to lost of places to eat.

Daily room service didn't show up until late afternoon. Less towels versus our previous visits. Location was good. Did not like that hotel holds back $400.00 on credit card during stay for incidentals. Overall for the money we enjoyed our stay.

We planned a small trip to Chicago and chose this hotel. It was definitely a great place, especially for our first time. It's located right downtown and it was definitely a comfortable stay for the price we paid. The hotel staff was extremely professional, helpful and friendly... and check-in and check-out was so simple! We definitely will stay here the next time we visit Chicago!

I really enjoyed the room. It was attractive without seeming to be like every other hotel. The employees were very friendly and helpful too. The Weber Grill breakfast was quite delicious!

This hotel was perfect for what I needed, centrally located for our plans, reasonably priced and comfortable. The staff was accommodating but a little slow when I tried to call Guest services. Twice the phone was never answered. The only negative was breakfast in the Weber Grill restaurant within the hotel. The breakfast was a buffet which I normally avoid but this is supposed to be a good restaurant so we tried it. The food was disgusting. The bacon was rubbery and greasy, the sausage was under-cooked and pink inside, fruit was tasteless and the eggs were cold. For the money, it was a rip-off.

It is difficult to find an affordable hotel that offers a king size bed in a good location. This hotel exceeded all our expectations. The location was within walking distance to many different attractions and close to the busline or redline. There were a variety of restaurants with a variety of prices within blocks. I would definitely stay here again.

We just got back from Chicago and the stay at this hotel was very good. Close to everything especially the subway if you plan on taking a ride to watch a game or to chinatown. Free trolley to Navy Pier was just a block away and also a few blocks from Michigan avenue. I suggest asking for a room in a higher floor to reduce street noise. We are really pleased for money we paid especially during these times.

Very decent hotel, friendly staff. A little pricey for the accommodations, but compared to nearby hotels, decent value.

great hotel. great staff. great location...the subway right outside hotel. STAY HERE!!

Our room was clean, staff was awesome. If it was closer to our weekend plans I would stay there again, but it was cheaper than anywhere else. We had a nice stay!!