Kyoto Hotel Okura - Kyoto

The hotel is well located where you can easily go to see all attractions and have food and to shop. I paid a deluxe room but they mistakenly gave a standard room. The standard room was quite worn and I asked back for a deluxe room which was better. They have wi-fi only in the hotel lobby, where i-pads and i-phones could not be used in room.

Stayed for four nights at the Kyoto Okura in a Superior Twin- room was spacious and well equipped, with a quality stock of bathing accessories and both a bath tub and shower. Check-in and check-out were speedy and professional, and staff were very courteous and profesional. Location of hotel is perfect- direct access to the subway downstairs, and within […] 10 min walking distance of Pontocho-dori, Sanjo (Hankyu, Takashimaya department stores), and Teramachi-dori, allowing easy access to restaurants and entertainment. One small area of improvement- the concierge/bell captains, while extremely polite and friendly, could benefit from more local knowledge of restaurants/directions in the area, as at times it took them a while to find the relevant information. Didn't however detract from our unequivocally positive impression of the hotel and its staff! Leia mais

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Overall very, very good value for the money. The only downside is no wireless internet in the room (but wire LAN available).

I loved Kyoto and the Hotel Okura made the experience even better. Delightful staff with excellent English. The room was spacious and comfortable and I found the location excellent - within walking distance of shopping and restaurants. It is a short taxi journey to Kyoto Station.

This hotel is what every luxury hotel should be. The staff were well spoken in english but a little japanese goes a long way. They were very attentive from the moment you walk into the lobby ready to take your luggage, help with check in/out or any other need you may have. Take advantage of the concierge for directions and general information. The superior […] rooms were simply the best and the location is great for walking to the Gion district, shopping, restaurants or sight seeing. If you have concern about the price of hotel restaurants simply go south about a block or two and there are many quality places to eat for a good price. Leia mais

Hotel services are very good but all need to pay such as swimming pool.   Waiters/waitress are all polite! Although the hotel is close to subway station, still far away from shopping malls. Moreover, how come there is wifi in rooms except lobby. Curious....

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Old style hotel and outdated room furnish n deco even though it was kept in decent condition. Visited during maple leave season. Not value for money. Staff very friendly tho some do not speak english well (nite time).

I would highly recommend this hotel. The atmosphere in the hotel and the friendly service warrant a top rating. If you wish to go in November -the best season for autumn colour in Kyoto - book early. And don't miss visiting the undercover markets - this was a highlight. The Okura's information desk, offered as part of the hotel's service, was especially […] appreciated. I intend to stay there again in the future. Leia mais

Location is excellent, including a direct entrance to the subway station - you can roll your suitcases from the Shinkansen station in downtown Kyoto all the way to your room without ever taking a staircase. Our room was 10th floor, with excellent views of Kyoto and the surrounding mountains. Walking distance to Gion and other interesting areas, and […] easy access to Japan's amazing public transportation network for everything else. Nice size room by Japanese standards. Regular price would be way more than we would usually pay, but the hotels.com price was less than half the posted prices and well worth it. Extremely helpful staff, many of whom spoke fluent English. Restaurants too pricey for us, but walking distance to plenty of cheaper options (try Kyoto Station's food courts for everything you want to try in Japanese food, plus a few Hong Kong and other options). My only criticism of the hotel is that our room was a little short on closet space, especially since ours was a six-day stay in Kyoto. Leia mais

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I have written one review for hotels.com and this hotel deserves it. Everyone in the city knows the hotel so you can always get back. 10 mins to the main train station. .. subway in the basement walking distance to everything.....service excellent.

Staffs are very polite and kind, and our room was very comfortable, so we wanted to stay more few days.

Amazing experience. Great staff, even better service. Clean and LARGE rooms even by western standards. Definitely worth the extra $ spent.

The hotel is conveniently located and we had a comfortable stay. While checking out, we had forgotten our mobile phone and realised it only when we had left to Nara, a nearby tourist point. We called the hotel and the staff were very kind in keeping it safe for us and assuring us that we come back we can pick it at the front desk. Also, the staff in […] the hotel were very friendly and always willing to help. Leia mais

Okura Hotel in Kyoto offers great rooms, beds are large and very comfortable. Very silent airconditioning, which is well-functioning and easy to adjust (you need it in July and August when it is very hot and oppressive in Japan). Staff is very friendly and helpful. Breaskfast at the 17th floor is good and offers an unique panorama view of Kyoto and […] surrounding mountains. Metro just in front of the hotel. Good neighborhood. Leia mais

This is an excellent hotel, well-located in Kyoto and with friendly, helpful people. Many of the staff spoke good English. Restaurants are good but expensive, but the hotel building has some lower-cost alternatives like an Italian bakery in the basement levels. The only rough spot was when a sushi restaurant was recommended but the restaurant's name […] wasn't in English at the restaurant's location. We learned that it's good to look at a picture of the restaurant and to study it carefully since addresses aren't typically obvious. Leia mais

Excellent service and location.

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Perfect hotel but expensive while other very good hotels in Kyoto are much cheaper...

Wonderful experience from all the staff at the hotel. The location is ideal for the downtown sites and for shopping. We hired a driver for the day to take us to the shrines/temples that are in the hills surrounding the city as it is not a walkable - we got to see most everything we wanted this way. Hotel is a very comfortable & gracious property

Loved this hotel. Had read how small hotels were in Japan but this hotel had large rooms, big bathrooms and lovely warm toilet seats. Did not include breakfast but bought fruit , yoghurt and milk across the road. The position was great right next to the river and on top of the underground, very easy to get around either by walking or train. Would stay […] their again. Only down side was I hated the pillows. Leia mais

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Everything excellent, only issue at the restau and extremely expensive for value received. The only negative issue was the restaurants inside the hotel. No english, poor translation if any of menu and extremely expensive for value received. Go eat outside.

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It was close to the Imperial Palace which was closed for the holiday season, however, we walked around the gardens etc., Easy access to the shopping and market area. Great place to visit, especially at New Year.

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We had a 5 day stay at kyoto hotel Okura and found everything top class. We did not eat in the hotel as the prices seemed very high. The underground station was as convient as an escalator ride.

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When I asked a question about a restaurant in the area, the staff would give me great suggestionst. When I asked for train or transportation directions, the staff would pull out a map and show me the easiest and shortest ways to reach my destinations. Everybody at the hotel were helpful and gracious.

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Good location, safe area, large rooms for Japan. Breakfast buffet was overpriced, otherwise - the hotel is excellent. Good staff and service. Will use this hotel again when in Kyoto.

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Practically everyone on the staff spoke English. Located on subway line. Wide choice of dining venus. Good service in a beautifully maintained hotel but not inexpensive.

We have visited Kyoto 2-3 times a year for business in the last fifteen years and stayed in a few different 4-5 star hotels. We would rank this hotel on the top one or two - the best service and great location. The only downside is the cost of food at the hotel.

Not as personable as other hotels we stayed at on this trip. Needed to change several subways lines from Kyoto Station, not the easiest in terms of access.

We had a large and comfortable room, the service was good and the location proved a good base for exploring Kyoto. We thought it offered good value and would recommend it.

I really enjoyed the hotel. The service is great, bilingual, friendly and people are always at your service. They don't accept tips but they do more than anyone working at an American hotel. The hotel is very roomy and close to convenient hot spots like the outdoor mall area and great eating establishments. Taxi cabs are always waiting so you can hop […] in one if you need to go far. We took the bus once too and the stop is about 5 min from the hotel. I definitely like this hotel and glad I found it. It was the only one available in Kyoto for the dates I needed. It's close to the train station too...like a 10-15min cab ride. You can also book tours at the info desk. Leia mais

Great room and location. They charge extra for every little thing from tea on the room using water provided to use of the pool. Mgr refused to extend stay at the same price so we moved to ANA. Would recommend but book your entir stay at once to preserve a good price.

It's a very nice hotel, the rooms are big and very comfortable. Great location, right by a subway station and close to the shopping area.I would stay there again if I go to Kyoto.

Great location in down town Kyoto. Hotel staff were excellent And service was great. Book early so you can get a room with king size beds rather than two singles.

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They quickly and easily upgraded us to a king bed room with no additional fees. Excellent service - our stay was a real treat.