The Sutton Place Hotel by the Magnificent Mile - Chicago

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Great location! Great room! Great hotel!

The hotel itself is good with clean rooms and a decent location, but I have not seen a staff who seemed not care that you were actually a guest in their hotel. This experience made the hotel overpriced and never to be recommended.

The hotel is nicely located, within walking distance, from the Magnificent Mile. Though views from the hotel we somewhat blocked. You can see a tiny sliver of Lake Michigan, from our "lake view" room. The bathrooms are a bit dated, with chips on some of the faucet fixtures — though the shower head is phenomenal performer.

The Sutton Place Hotel is really charming. It is in a great location, well maintained and has attentive staff. We were pleasantly surprised how comfortable and quiet the rooms are. I highly recommend it.

We love this hotel! Absolutely the nicest staff we've encountered anywhere and a great location.

Nice location between Michigan and Rush Street... Very polite staff!

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We had a very nice stay. The only thing that was less than perfect was that one window handle was broken. So the window would not seal shut. We mentioned it at the desk, but I think the whole window needs to be replaced so it wasn't an easy fix. Had we not upacked everything before noticing, I would have asked to be moved to another room. You could […] hear the wind howling outside and even with the curtains completely closed, cold air was coming inside. Leia mais

A wonderful place to stay in chicago. Great veiws and super rooms. Right in the heart of the Gold Coast!

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As a subscriber to Lyric Opera for over a decade, I have stayed in many fine hotels, and have come to prefer the Sutton Place by far as my first choice and favorite. Everything about it is top drawer- staff, rooms (esp. bathrooms!), service, neighborhood, and sundry intangibles make each stay a delight

very wonderful service and employees. i enjoyed this more than any other stays in chicago except it's to cold for me.

eat at Gibsons next door

i felt very comfortable with this hotel and the people that work there, service was excellent from the desk to the guy outside getting you a cab. my only complaint was that chicago is very cold and a windy city, i'm from florida. i will always go to this hotel in the future it has been my favorite over the thirty years i have been going there

This is a nice hotel in a great location if you're in Chicago to luxury shop, in really good neighborhood with lots of restaurants. The staff was very attentive.

The staff is very pleasant and very customer service oriented. I loved the bathroom. The room was well kept and clean. The room service staff was especially friendly and willing to help out in anyway. Would definitely recommend to anyone looking to stay in a upscale neighborhood hotel.

The hotel has alot of little extras that mean a lot. The staff was courteous and very helpful. I will continue to stay there for my work assignment in Chicago.

The Sutton Place is showing its age. Bathroom tiles broken, needs painting, generally ok, but considering this is a premium hotel in the Gold Coast I expected more. I was also quite surprised by the $45.00 per night parking charge, 6.00 bottle of complimentary water, ect. If I would have known, I would have made alternate arrangements. I would rather […] pay more for the room and know in advanced than to be charged ridiculously for miscellaneous fees. The location is the great advantage, but there are other excellent hotels in the area. Leia mais

the location of this hotel was great, parking fees were outrageous so do not arrive with a car -- taxis are cheaper. the room was a cross between the 80's and today. they can spend the money to update a sensor rigged minibar but the tv was from the 50's.... staff was fairly accommodating.

We really enjoyed your hotel!! All the staff was extraordinarily nice and so ....efficient.......LOVE IT!!!! We had always stayed at a Westin before because we are Starwood members, but we will return here again!!!

Sutton place hotel: room hot, no air, no fitted sheets-balls up underneath you, same for mattress pad. A shame for the location is great.

We stayed at this location many years ago when it was Le Meridian. It is very close to shopping, and some of the best restaurants are right outside your door!! Great savings on not having to take a taxi!! The staff was exceptionally friendly and helpful, only complaint was that the temp control in the room was in what they called Winter Mode so when […] it was only 45 degrees we could not open a window and the heat was not needed so the room got a bit stuffy. Overall though we would reccomend highly. Leia mais

I stayed at this hotel 20 years ago when it was called Le Meriden. The location is great, as well as the service, yet the rooms need a major overhaul. The bathroom has not been renovated since the early 1990's. The room was very dated and needs to be updated. No flatscreens here. The room was too warm and could not be adjusted. I was really disappoined […] for the price. Leia mais

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Wonderful people run this place. The location is wonderful, the rooms are comfortable, but the place feels about fifteen years older than it should be. Everything is clean and serviceable, just dated. If you can get a deal, go for it!

Sutton place was a really nice hotel. Without going into excruciating detail, they did a very good job, and paid attention to detail. The staff, from the valets, doormen, desk clerks, all of them were unfailingly courteous and pleasant. The room was very clean and comfortable. It was funny because both this room and our room in a different hotel the […] night before were older, as if they were last remodeled 20 something years ago, but the other room came off as old and shabby, but Sutton place's room just seemed nicely retro. Mainly because despite its age, the room was immaculately cleaned and maintained. One thing I have to mention. We didn't really plan for rain, but they had a very nice umbrella in the room closet available for us to use. Nice touch. My only possilbe complaint was that parking at the hotel was pretty expensive, although from what I saw, in line with the market. I get it, its downtown Chicago. Lastly, the location was super. The Gold Coast neighborhood is terrific, so many great restaurants withing a block or two of the hotel. A nice market, cafes, and totally walkable to the Mag Mile, the rest of the downtown, the Bean, everything. I would absolutely book at this hotel again if visiting Chicago. Leia mais

Very nice rooms and what a great locations for restaurants, shopping and nightlife. Next time I visit Chicago will probably stay at the same place!

Being this was my first visit to Chicago and not familiar with the best location to choose a hotel, the Sutton Place could not have been situated in a more convient location. I absolutely loved the old charm and personable staff with their dedication to perfection. The check in was flawless and fast as was the check out with no waiting. The room was […] spotless and the service was great. The concierge was extremely helpful with directions and even with dinner reservations. My wife and I plan another trip to Chicago and will definitely be staying at the Sutton Place again. Leia mais

Needs to be updated. Valet parking (tips) gets very expensive if you plan to use your vehicle.

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a very nice and big bathroom, enough towels

Very nice boutique hotel in a great location. Friendly staff, comfortable rooms, always our first choice in Chicago.

This is a older hotel in a very good location (Goldrush) in the downtown North Chicago. Although the hotel is old which is fine, the cleaniness of the rooms was below average. The bathrooms in both rooms had visible stains and hair. The white linen bed sheets had mystery stains and the furniture in the rooms were old and rusty. You basically just pay […] for the location but there are many other hotels in Chicago that are newer and cleaner with the similar price range. I would not recommend this hotel. The only positive experience was the front desk graciously willing to change our rooms upon request. Unfortunatley the rooms was still dirty. Leia mais

Great location , nice staff, near good restaurants and great neighborhood. My only complaint would be the quality of the sheets. Need to upgrade to higher quality threads.

Great location. Close to restaurants and night life. Service excellent. No complaints at all!

The first night there had to be moved because shower would not drain. I was moved from the 15th floor to the 14th floor at 11:30 pm and they offered nothing for the inconviences. Not impressed - this hotel needs updating. Thank you for asking !

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This is the place to stay. The hotel is great and it is in a prime location. No car needed. Everything us in walking distance. We had a great stay.

Perfectly located with shopping, dining, lake access for bike riding and sight seeing all within walking distance. Great views of the lake and surrounding neighborhood from our corner rooms. Friendly and helpful staff. Definately will stay here again.

Firstly, the hotel attendants were beyond accommodating! They were extremely helpful and kind. The area immediately near the hotel lends itself to a great nightlife, with good food, drinks, and music. Also, the area is very nice in general - being in the middle of downtown Chicago, and a visitor, at no time do you feel threatened or in danger. And if […] you wish to visit other areas of the city you're no more than a 5-10 minute cab ride away. The price may be higher than other hotels in Chi-town, but well worth it in my opinion, and I would recommend the hotel to anybody else looking to visit the city. Leia mais

The front desk upgraded us to a corner suite, which was beautiful and had fantastic views of the Gold Coast neighborhood. We were treated excellently throughout our stay.and would definitely stay here again. Thank you!

I'll keep this brief since I didn't barricade myself in the room. All the amenities were nice. The staff was polite, helpful and courteous. What's really great is location, location, location. With so much to see and do in Chicago, it's a good central area to venture from; however, given all the activity you may not want to.

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