Sheraton Dallas Hotel - Dallas 32.7845, -96.79449

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The Sheraton has just completed a multi million dollar renovation and everything at the hotel is brand new. The room was perfect. The hotel sports bar was a great place to watch all of the Thanksgiving weekend college football games with a 104" big screen surrounded by six other tv's. Fantastic! The only negatives were that the coffee shop was closed during our stay and valet was a little pricey.Biggest pet peeve was the gouging of $4.50 for a one litre bottle of nestle spring water in the rooms when we had bought a case of 24 for less than that at the grocery store that day before. If you are going to place water in the room at least make it a percieved value. Other than that the stay was great and it will become our new place to stay in Big D!

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The rooms are comfortable, modern and roomy. all the accomodation is what you want. I just prefer boutique hotels. This place is huge. The restaurant is really lacking in any imagination or even honesty in the menu. Stay here if you want, don't eat here!

ON NOV 7, 2009 I STAY AT THE SHERATON DALLAS HOTEL.IT EXCEEDED MY EXPECTATION.THE STAFF WAS GREAT. THE ROOM WAS TO DIE FOR.BEING A MILITARY WIFE MOVEING EVERY 24 MONTH.WE HAD NEVER CHECK IN A HOTEL THAT HAD GREAT STAFF LIKE THE SHERATION DALLAS HOTEL. AND I HAVE LIVE AROUND THE WORLD.THANK YOU SHERATON DALLAS FOR MAKING US FEEL WELCOME.

This hotel surpassed my expectations. From great food in the sports bar to a very nice and courteous staff, I had a great stay. Having an HD tv in the room wasnt too bad either.

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The restaurant & bar staff were very friendly and provided great service. The environment and furnishings were plush. We encountered a couple of issues though, one minor & one major. The minor issue was that they had no record of the breakfast which was included in the rate we booked. The guy who checked us in said it was no problem and promptly added the breakfast to our booking, but it was a bit annoying that it wasn't already noted. The major issue was the cleanliness of the room. At first we found plastic shirt stays on the floor (no big deal), but when we found toenail clippings, it proved a bit much. No excuse for it. Disgusting. We won't stay again.

It was next to impossible to get someone on the phone for anything. It took over five minutes of the phone ringing to get the hotel operator to answer the phone. Front desk wasn't any better. Asked for extra towels, never showed up. Parking charges were inappropriate and should be included in room charge. Good location, but not worth the price. Will not stay here again. Only good thing at the hotel was the bar/grill downstairs.

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the staff was very friendly they were willingly to help out in any way there were plenty of areas near by to visit the dart was accessible to all directions thanks again for a wonderful stay

Good service, clean, nice all that. Every thing you could possibly want or use costs and they don't mind running up the bill for it either! Parking, internet, food is expensive, take lots of small bills they expect tips for everything under the sun!

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I had the option for a very good price and I think it was more than worth it..! it sits on downtown Dallas, you can get there from the airport and back on a share ride for US$30, it is on walking distance or cheap taxi fare from the most important Dallas hotspots and landmarks. This was a romantic getaway and we both enjoyed it to the fullest, I'll do it again..!

solid overall experience

The location was great. The staff was attentive and the room was fabulous. I will definitely visit again. We loved it so much we extended our stay another night while away. However, beware of the $15/night parking fee ($27 for valet).

Everything about my stay at this sheraton was above satisfaction. But be wary of the fifty dollar deposit on parking.

We chose to stay here because we were going to a concert at the fair grounds and it worked out perfectly. The hotel had a nice, modern look to it and we absolutely loved the outdoor pool. The sports bar in the lobby was actually reasonably priced although the service was questionable once it got busy. Overall it was a fun experience and I would choose the Sheraton if I was staying downtown again.

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Nice hotel, friendly and helpful staff. Only complaint is the bedding. The pillows were great, but the sheets had some black marks on them and were stiff/low quality. The comforter made a crinkling sound whenever anyone moved. Also our neighbors in the next room got in at 3am and I could hear way to much of their conversation.

the room was okay. the restaurant in the hotel needs improvement.the food was not very good and kind of pricey.there is no places close to the hotel to eat unless you like subway.the pool is outside and very small(41/2feet deep end)and the hot tub was broken.it also costs to park your car overnight.

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We traveled with another couple and booked our rooms separately, but were still able to get rooms side by side. The hotel was newly remodeled. The room was very nice and comfortable. We had a blast in the Draft down stairs. The hotel staff was awesome. We had a great room view of the Dallas skyline from our north tower room. We will definitely stay there again.

We loved the hotel. It was very comfortable and clean. We were a little surprised at the $15/day parking. We would stay there again.

the hotel was very nice and the rooms were very roomy--but i think for the price you pay it needs to have a microwave and refrigerator in the room. The gift shop was very expensive for things.

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It was a good stay. hotel is clean, bar stayed open late as long as patronized, restaurant was good for Lunch and dinner but breakfast was not too good a value. The starbucks located in the hotel was astronomically expensive, hotel is in walking distance to aquarium, restaurant area and more. Only complaint is that you need to be sure NOT to get a room near the elevator shafts as you will hear a fairly load swishing noise all night long as the elevators go up and down

The staff and room at hotol sheration dallas hotel was great.

The room was amazing and the personnel were helpful to a certain point. However, for the type of event I was there for a major part of it was everyone bringing anime or videogames and hanging out together when they was nothing of interest going on at the convention. This was unfortunately made near to impossible by the placement of a TV Command unit that, without the use of special tools, cannot be removed. Based of this it was also my conclusion that the TV's themselves were rigged to not respond to any of the buttons on the TV itself. That was a major let down for all guests there for the convention, to my knowledge. Also, the hours of operation for the fine dining restaraunt in-house was a slight dissappointment; as well as the neccessity to pay for internet service were most other hotels it comes with the payment of the room. The only other bad experience was the fact that on my last day I was left with no other option than a cold shower. :-( But, please do not let this put you off. The accomadations were quite nice and these events mentioned were verily the only drawbacks to my stay.

The price of the hotel room was good for the location (downtown Dallas), for the comfort, and the for the room, but I want to let everyone know that even though I paid for this room through Hotels.com, the hotel wanted me to give them a crdeit card in the event that I used any of thier service that I would normally be billed for i.e. High speed internet, pay movies etc. Not a problem. What I did have a problem with, was that the clerk who checked me in and took my card, went and basically charged me for my room on that card, AGAIN, and put me over my limit, messed up my interest rate on that card for going over, and put me in town without any money. The management said they woudl take care of the problem, but it wouldn't be until the next day! I had to raise Hell to get the manager to come from his office to speak to me in person, and get him to take car of it NOW. When I was standing there waiting for him to remedy the problem, I saw a few clerks ask for the deposit from other customers, but ask for $50 cash if they had it. If I would have been made aware of this option, I would have done this, and saved myself lots of trouble. So this is my advice to you; give them the money, and kepp your card safe from error.

for the event we went to, the hotel was convenient, organized and the staff very helpful

I have stayed at this Sheraton location several times so I did know what to expect out of the guest rooms. I have never been disappointed with the rooms and the service as a whole and this time was no different. There were some new renovations that had taken effect during my stay that kind of restricted the lobby area rather than expand it, but the changes did look nice (besides I don't stay in lobby, I stay in the guest rooms and they were wecoming and spacious as usual). The bathrooms in the North tower guest rooms are HUGE byt he way. Anyway, it was a great stay and I'm sure I will be participating in the Sheraton experience again sometime soon.

We stayed here to attend a Stars game and thought it was walking distance like the web site stated. It was wrong! We loved the hotel regardless! It was a great place to stay and the price was perfect. Houston, TX

Will definitely go back.

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Stayed here for a show in Dallas at the Superpages.com Center. Hotel was wonderfully comfortable with a nice view of Dallas. The price was a bit much for the size of the room. I've also stayed at other hotels in Dallas, paid the same price and there was more amenities to the room, hotel, etc. Also the customer service when asking for directions was not sufficient, they told me the wrong directions to a restaurant and then could not tell me how to get back from Fair Park. The room was extremely comfortable just a little bit small.

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This hotel is a very nice hotel. The room was huge and had a sofa, plasma, bar, closet, and a great view. Everyone ther was very nice and helpfull.

Hotel room was great with a City view from the North Tower.

The dinner buffet consisted of chicken fried steak (looked like a TV dinner),hot dogs, very small salad bar (4 items), and fruit. Very unsatisfied. Our room was "cleaned" however they left no towels and garbage was not thrown away. The room service tray was taken out of the room but the tray was left in the hall until the next afternoon. Also saw other trays of breakfast that were left in hall until late afternoon. Hotel needs updating.

The hotel is undergoing extensive renovation. Would have been very disappointed had i paid the regular price. We didn't spend much time in the room and didn't complain about the following things at check-out; 1) Inside of the Coffee Maker was very dirty / disgusting. 2) A bag of dirty linen was left outside of the room for close to 24 hours 3) Found electricians working in the room when we stopped by the room in the afternoon. Front-desk was patient enough to listen to us during check-out. In short, the rate was good but expect some inconveniences, especially since the hotel is under major renovation.

Hotel staff were very friendly and helpful. Room was excellent with a great view from the 32nd floor. We will stay there again.

Room was great and comfortable. Ice machine was broken and hotel is being redone. But it worked great for the location.

We checked in late (after dinner) and our first room had only 1 king bed (there were 3 of us and we requested 2 queens). So they changed it. We went to the room and the room key did not work. They came to try and fix it but could not. So we went down to the lobby and got another room. We went to that room and it was empty (it had no furniture). The hotel was remodeling and upgrading some rooms and that was why. We went to our next room and got in there and the phone rang - it was the front desk. Apparently, since we were staying 2 nights that room was already reserved for the next night. We went down to get our FIFTH room and the manager came out to apologize and gave us 2 free breakfast certificates and upgraded us to an executive suite on the preferred guest floor. It was handled very professionally and he was nice (so was the front desk and security!). All in all, a potential bad situation that ended up good.

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great rate, clean hotel and friendly service would recommend this hotel to others