Sheraton Chicago Hotel and Towers - Chicago 41.88959, -87.62012

I strongly recommend NOT to take on this hotel because of two main reasons. 1) I and my wife was pretty shocked by the unkind hotel staffs. The woman at the front desk was definitely churlish, never say hello to her customers. When checking in, we got very upset by her unprofessional, actually impolite, language (e.g., "what's your name?" "what do you need?" "go ahead" etc). 2) Uncleanness. I don't think we were just unlucky to stay in a dirty room. We came to find a lot of small crimson & yellow stains on the blanket. Moreover, pretty shocked by the dust on the top of TV set and table. Moreover, when we complained about that stains, Sheraton never responded to our request properly. If you're looking for a decent hotel at Chicago, NEVER choose Sheraton.

My husband and I stayed at the Sheraton Chicago Hotel and Towers for 2 nights arriving Christmas day. I have to admit that I was a little skeptical about this hotel after reading some of the reviews. However, the reviews were very helpful as we were able to use the feedback to our advantage. We drove an oversized vehicle, so we immediately asked about parking our vehicle ourselves in the outside lot. To do this, we saved approximately $13.00/night. Our room was a little small, but very nice and comfortable. The view was magnificent. The hotel is in a great location within walking distance to Navy Pier and Michigan Ave. Restaurants and gift shop in the hotel is very pricey. You also have to pay extra to work out in the gym and to use the high speed internet which to me is ridiculous.

Unable to control heat in the room. 80-85 degrees all night with no ability to lower temperature. Slept not more than 30 minutes at a time. Hotel knew this was a problem as others had complained.

The location was just what we wanted. The staff was superb and responsive. The hotel is beautiful and the rooms very comfortable.

Heat in room was awful. Could not cool room down below 85 degrees.

Great Service, Great attitude on the entire staff. Romm service was very prompt and met all the expectations.

I wanted to check out one night early but hotels.com called the Sheraton and neither company would allow me to leave one night early without forfeiting the cost of one night hotel stay. I even contacted them two weeks prior and they would not let me leave early without charging me for the full night stay. What a TERRIBLE Policy!!!!!!!!!

My sister, my two daughters and I spent our Thanksgiving holiday weekend in Chicago, and couldn't have been happier with our choice in hotel or its location. We were within a comfort walking distance into the city for shopping, the parade, restaurants, sight-seeing, etc. The hotel was festively decorated for Christmas and was beautiful; our room was comfort and we had all the necessary amenities. The only negative I would have is the $49 per night cost to park, which I thought was exhorbitant.

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great location, close to everything and easy to get a taxi. Rooms are starting to need updating. Found junk under the bed. Hotel coffe shop restaurant and room service very expensive.

Our 1st family Thanksgiving outside the home and everything was fantastic.

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My stay was lovely and I enjoyed the extra attention afforded by the hotel. Keep the good prices coming Hotels.com!

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We enjoyed our stay at the Sheraton and found most staff to be responsive and helpful EXCEPT for someone in valet services who scraped something yellow on the left side of the car, but didn't bother to inform us of the damage. I was dark in the garage and we didn't notice the damage until getting home.

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Nice hotel, clean room, good service and convenient location for shopping and especially when running the marathon. 5mn from start and finish. I would come back and recommend this hotel.

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The room was nice, the hotel was beautiful and we enjoyed the pool. There was only the most expensive restaurant open past 7:00pm. We were out siteseeing til 8:00pm. The restaurant was busy and preferred reservation. So we got a couple of burgers to go, and ate in our room. Also in the hotel description it should say there is a twelve dollar a day fee for the fitness center, that is something I use when I stay somewhere, and did not use because the fee I thought was high.

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We really enjoyed our stay here. Nice size rooms and very comfortable beds. Good restaurants and very friendly service.

Perfect fine hotel, nice bed, nice pillows, etc. Very BIG hotel. Lots of floors. Several conferences at once so I never know who was at mine. Very nice but the restaurants, except for the bar and the big expensive one all closed by 7 PM which was unexpected. I guess they cater more to the breakfast and lunch crowd. Booking on hotels.com saved me a significant amount of money compared to the "special conference rate."

Beautiful hotel, excellent banquet food. Parking was a challange and the route to the hotel from the garage was a little creepy

In every interaction with this hotel, I could tell that they were understaffed. Long wait for valet (fyi ...a high daily parking rate), long line to check in, room not clean enough (carpet, tile in bathroon, sink surface), windows dirty impairing lovely view, only 1 door-man hailing cabs which led to a really long cab line, no one to greet me at locked pool door, piles of towels/ beer bottles in pool area, long wait/confsion when trying to get my car back from valet to leave.

We only had a couple of complaints. One is that the faucet in the bathroom would not turn completely off. Very annoying especially in the middle of the night. We had to close the door and turn on the TV to not hear it. The parking was very expensive but most hotels in Chicago are. We ordered room service late at night and gave a pretty good tip but found out after looking at the bill that we were charge a hefty deliver fee and service fee. We weren't told that when we placed the order. We don't usually order room service so maybe this is standard. We wouldn't have given that big of a tip had we known. All in all though the hotel was very nice and the staff was too. The location of the hotel is excellent also. You won't be disappointed.

grande hotel lobby very inviting. I found services to be substandard. The person at the check-in desk didn't speak proper english and had an attitude and gave us the wrong directions to the elevator. the concierge balked at my request for an umbrella, and getting a cab we were on our own. If you don't care about services, the hotel otherwise is fantastic for the money.

I thought this hotel was in a prime location that allowed us to walk everywhere. Most importantly, we had our dog with us, and this was by far, the nicest hotel we've been able to take him too. They didn't charge any additional fees or deposits.

the hotel is very nice, and the room was very clean. the staff are amazing and offer a great service, they are professional. want a parking? there is one underground called Ogden Bldg, only $35 for 24 hours, and you can go up the elevators and you're close to the lobby. want sushi? there is a place called Niu right across the street on Illinois st, awesome sushi and ambiance. want some drinks? the Chibar at the hotel is very good too, didnt have time to go out somewhere else. want to relax? walk to the navy pier, very fun and relaxing.

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Very nice hotel in an excellent location. Staff is exceptionally friendly. Only problems seemed to be with housekeeping: room often without coffee or TP replacement (basic stuff).

The hotel was great! However, we paid $40.00 extra to have a water view room. There was water but it was way off in the distance. Not worth paying extra for.

The location & views were magnificent, but the rooms needed updating and the food from room service was mediocre. There were no robes either :(

Bed was amazingly comfortable!

Courteous staff. Nice room. Perfect location.

My room was great. The service was incredible. The staff met every request that was made. My whole experience in Chicago was positive. I would definitely recommend the Sheraton to anyone. For the service provided the price was more than reasonable.

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Need to better maintain the hallways and rooms.

Rooms were great. We had a suite. Rooms were clean, comfortable, and spacious.

Really liked the hotel. Can't beat the location. Very active hote. My only complaint is the $38 they charge for self park. Found a condo parking garage at 401 New Street, one street level below the Sheraton, for only $26 per 24 hour period.

My wife and I paid $40 more upgrading to a "water view" room on a high floor. When we checked in and saw that we didnt have a "water view" and our hotel room was on a low floor, i called and requested to be moved and what we had paid for. I was told that the hotel was sold out, there were no other rooms and when i asked about refunding my money that we paid to upgrade, i was told to contact the web service. Additionaly, our room had no bottled water. I called again asking for bottled water as that is what the package included "free bottled water in your room", i was told they would send it right up. Several hours later when we returned, still no water. i called again and was told "the water from the bath faucet is fine and there are glasses in your room to use." Lastly, i was told by Valet parking that parking across from the hotel on the street was ok and that i did not need to fead the metter after midnight, before 6am. When we returned to the hotel around 2am, i had received a $50 ticket. When i went to find the valet gentilmen, he wasnt there and somone else told me that i should have read the sign and not listen to the valet parker. Other than the 3 incidents, rooom, water and parking, the hotel was very nice, in a great location and price was reasonable even though we didnt get the "water view".

Need to wash the glassware - all CLEAN glasses had lips and mouth marks around the rims

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The Sheraton was a great hotel and hotels.com provided an excellent price. The only drawback was the $12 charge to use the exercise room. At that price, not one person was using the machines...