Omni Chicago Hotel - Chicago

We was disappointed that the hot tub in the fitness area was not working. We figured that a hotel as expensive as this one to stay at would have everything working properly. Chicago is a huge town with a lot ot see, which involed a lot of walking. The hot tub would have been nice to relax those pains away in.

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This was our first visit to Chicago. The location of this hotel is perfect. It's close to everything - restaurants, shopping, attractions you name it. My wife and I celebrated our third anniversary. We even received a bottle of champagne and chocolate covered strawberries in our room. Now that's service! Thank you to all the staff that made our stay […] at the Omni unforgettable. I highly recommend signing up for the Select Guest Program. Free WiFi and morning beverage! Ler mais

Excellent location. Convenient to public transportation or taxi. Minutes of bus ride to get to the loop.Close to Water Tower & John Hancock Center. If you don't want to pay for $10.00 a bottle hotel water, you can get your own water /snacks about 2 blocks from the hotel at Walgreens. The hotel front desk personnel are very helpful and friendly except […] one guy his name starts with Car----. he has a little attitude. The front desk guy with Dark hair good looking is super nice , knowledgeable about the hotel policy & helpful. Make sure when you check in your room you see there's a big bottle of water sitting on the counter. Otherwise, when you check out you will see it on your bill. In my case, I think the guest before me used the water and the maid forgot to replenish it and they charged me for it. They also charged me for a long distance call for $3.00. I told them I have a cell phone and didn't have to use the hotel phone. I was lucky enough the nice front desk lady named (Saf----) have the charge removed without question. Overall it's a very nice and spacious hotel except they may have to soon replace the carpet. I will definitely stay again at Omni. I had a great experience at the Philadelphia Omni last year and that's why I chose Omni Chicago to stay this year. Ler mais

This hotel is fantastic and will return. The location is perfect and the staff is helpfull.

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We booked the Omni Chicago for four nights in July. The hotel staff was very helpful and accommodating. We had a few issues with our room. The iron didn't work and I called for a new one. It didn't show-up. A maid came by to offer turn-down service so she kindly found an iron that worked. We were getting ready for a dinner and had reservations so we […] were in a bit of a hurry. I don't know when we would have received it if the maid hadn't appeared at our door. The coffee maker didn't work so we had to call about a replacement. Coffee was brought to the room for our inconvenience. The strange thing is the room temp minibar that has soft drinks, beer, etc. It actually smelled. I have never heard of a room temp minibar? Several calls about that as we thought it was malfunctioning. Different answers from each person we contacted. It had a cord and compressor but was warm. Is this a Chicago thing? Ler mais

We loved our Omni suite - furnishings were beautiful and beds were as comfortable as any 4 or 5 star hotel. Enjoyed the Wolfgang Puck coffee provided daily. Work-out room (free unlike most other Chicago hotels) offered up-to-date equipment and had a great array of free weights. Pool is just through the locker room. Best of all, the staff were most helpful […] and very welcoming. The concierge was extremely knowledgeable and guided us to many of our destinations. Perfect for up to 4 people. We'll definitely return to the Omni for our next Chicago trip. Ler mais

we had a wonderful stay at the Omni. Nice to have a room large enough to relax in.

I know that hotels on the Magnificient Mile are pricey, but I was a little disappointed that Omni Chicago wasn't a little more luxurious for its price and surroundings. The room was nice enough, but the bathroom was a total letdown. The hotel staff was curteous and helpful. The bed was comfortable and there was plenty of room. I was wanting a little […] more in the way of in-room coffee. They only had enough for 1.5 cups, once brewed, and the hotel only provided 3 creamers for the both of us. I shouldn't complain, it was a nice stay, just not as pampered as I expected. Ler mais

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Our hotel was very nice, and over all the hotel was excellent. but the daily parking was very expensive, and because of this is if driving will not come back.

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Good hotel in good location. Lost and found did not work well and some problems getting car but on balance a nice place with a nice breakfast buffet.

We spent a long weekend in Chicago, which we have done many times. This was our first time staying at the Omni. The hotel was great. The location couldn't be better. The customer service of all staff was excellent! Our room was exactly what we wanted. The only thing that I noticed was that the rooms were clean, but the details needed a little more attention. […] Areas of the fixtures in the bathroom hadn't been dusted in a long time, such as the towel bars and the arm holding the makeup mirror. And the toilet paper holder needed to be cleaned. However, the rest of the bathroom and rooms were very clean. We were very happy and will come back. Ler mais

Hotel was just right for our trip but was not the experience I expected from a 4 star hotel. Bags took a long time to be brought up - over 30 minutes from check in despite 3 phone calls. Porter said he had just been asked. They also would not accept the 20% off discount they had offered for a 2-night stay, which was posted on their own website. The […] promotion did not cite that there were limitations, but we were told that at the rate we were paying, we were not eligible. Seemed lame. Location was good. Ler mais

I have stayed at this hotel many times and they used to have a couch and a chair, now just two chairs, I would like to see the couches back, other than that I have absolutely no complaints!!

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I'm not used to being nickel and dimed but it seems to be the standard in downtown Chicago. Once I got over having to pay 20% of my room's rate for valet and wifi, the Omni seemed to be a really nice hotel. The elevators were annoying because we had to transfer to another bank after the 3rd floor. However, I did also visit the InterContinental and some […] of their rooms and found the Omni to be nicer, even with the cheaper rate. The staff is friendly and the room was very comfortable. Ler mais

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The Omni hotel is the greatest. It was the best hotel stay we've ever experienced. We stayed overnight to celebrate our son's 11th birthday. The room was beautiful and the staff was wonderful. Upon arrival, they gave the kids 'gift bags'. Our son also received birthday treats and in the evening, the kids were brought milk and cookies. The view was breathtaking-the […] John Hancock building was in plain view. It was conveniently located near everything. Everything was clean and the staff was so friendly and helpful. Thank you for a great experience! Ler mais

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The hotel exceeded our expectations. Even the food was terrific. We had reservations at a 5-Star resturant only to cancel it in favor of dining in the 676 Room. The location is minutes from a lot of attractions that any tourist would want to see. The hotel also has limo service within a 3-mile radius for your convenience. A-plus!

We stayed 5 nights in this very centrally located hotel in Chicago just off the Magnificent Mile. Very convenient for restaurants, the hop-on, hop-off bus tour route that we took and of course, shopping. Very enjoyable stay.

d several problems, and staff did not seem tainined to take care of customers. Even room service. I ordered a pop and got just a bottle on a tray fro $8.50. What about a glass? a napkin? They looked at me like they'd never heard of those things. Room key didn't work from the beginning, and never worked well, even with two calls. Spent time in the hallway […] at 11:30 PM waiting for help. Will not go back. Ler mais

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The hotel was in the perfect location. Walking distance to everything. The only issue we had was the elevator situation is really annoying. When you walk into the hotel you have to take an elevator to the 3rd floor to check in then another set of elevators to get to your room. You have to do the same when you want to go outside. Take 2 sets of elevators. […] There are only 2 elevators that take you to the 3rd floor and one was not working so it would take forever for the one to come and even if it did you may not get on because of all the people waiting to either check in with all their luggage or just to get to the next set of elevators to go up to your room. That's my only complaint as the rest was great. Ler mais

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Top notch hotel. Fantastic location. Couldn't ask for more. Would definitely stay there again!

I was very disappointed with the Omni Hotel. We were a party of 3 adults and 1 toddler, so specifically booked a one bedroom suite with a sofa bed. The room was unbelievably tiny! You had to walk sideways around the bed, and in order to use the pull-out sofa, the coffee table had to be jammed under a desk, leaving absolutely no room to walk at all. […] Knowing we would not be comfortable, especially with a toddler, I asked for and received an upgrade (at a pretty hefty price). When we were shown the upgraded room, I specifically stated again that we needed a bedroom and a pull-out sofa. Finally, at bedtime, we went to take the sofa apart, only to find out it was NOT a sofa bed! I called the front desk to complain and they brought up a roll-away bed at no charge (gee, thanks). So, the roll-away bed took up all the extra space we had just paid so dearly for. What sense did this make? After speaking to the manager, they did agree to refund the upgrade charge. But overall, even without that hassle, the hotel is very dark and unfriendly. For my money, I'll take the Wyndham, which is only a block further off Michigan Avenue, but so much nicer! Ler mais

Superb service and extremely kid friendly!

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The hotel was conveniently located to all shopping and accessible to transit for museums and site seeing. However, the staff was too busy with a convention of some sort and business stayers to be very helpful.

Hotel was in a great location along Michigan Avenue. Was a short walk to the historic area of Chicago and Millenium Park

I was a bit disappointed on the size of my room/suite, the air system that was not working properly, and the not so pleasing view of a gutted building. Despite all of that, the Omni-Chicago provided excellent customer service, the staff was quite friendly, and assisted/attended to my concerns whenever there was a need in a timely manner. I will definetly […] stay again with the request of a more desirable room with a better view. Ler mais

The rooms are nice as they are suites, but the staff is incompetent, especially security. Don't send them packages. If you are a business frequent traveler, this hotel lacks much. It's really geared for Tourists. No business center, no business emenities, and the pool is a big bath tub.

We had an all girls trip to your city and hotel and it was fabulous! The front desk manager Jewel was outstanding! She took time out of her day to order us a huge piece of birthday cake and a bottle of wine it was a great surprise. She could not have been nicer or more welcoming. The managers of the restaurant and bar for brunch were fantastic as well. […] Just one negative we had a hard time understanding some of the wait staff. They need some help with English. Ler mais

The Omni Chicago is located right in the middle of all the great shopping and dining on the Magnificent Mile. The service is outstanding and the rooms are a nice size and up to date. The hidden gem at the Omni is the 676 restaurant overlooking Michigan Ave. The hotel treats kids very special. We will stay here again.

Our stay at the Onmi Chicago was exceptional. From the street level where they swarm you with help for luggage or taxis to the front desk, the concierge and the 676 restaurant, everything was outstanding.

I went to Chicago for business and brought my husband and two year old daughter along for an extended weekend getaway. We had a great room with plenty of space. The staff treated us like we were family. Everyone we encountered hello and adored our daughter, who loved every bit of the attention. We were central to all the shops and rest. that we wanted […] to go to. Our family will certainly be back for more stays at the Omni!!!! Ler mais

Excellent Hotel. We stay in downtown Chicago, at least, once a year, and this was one of our best experiences, yet. The staff really made the stay the best. The "676 Restaurant" particularly, is supreme. The Omni is well situated for getting anywhere in downtown Chicago, by foot or cab.

Beginning with the doorman Oliver who was very nice and definitely my three daughters favortit. There is also a wonderful man who is the concierge in the evenings I did not get his name but he was very, very knowledgeable and was a great resource. , The hotel was very clean, which I appreciate. There were a couple of things that were a bit of a downer […] about the hotel. First was a $200 deposit that was required for the minibar, which was totally unexpected and because we paid with a debit card this money was taken from the bank account, it was refunded two days later. Second the photos of the pool and rooms led me to believe both were larger, but all in all the hotel was very lovely. Ler mais

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If you are looking for a great location to be in the middle of all the shopping then this is great. It seemed to be closely in the middle to all of the stores which was really convienent.

location is perfect, staff is helpfull, very clean and comfortable hotel

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