Omni Austin Hotel - Austin

Omni is a great hotel chain, this one in particular its in great location, its what you expect out of Omni, but still they lack a good gym, they dont have sauna or indoor pool like Omni South Park also in Austin, and since the cost fluctuates from one Omni to the other it depends, to party downtown, this is the best bet., if you want to relax Omni  […] SouthPark Leia mais

Noise: Construction noise 7 days a week - all day, every day. If you stay here, plan on being out of the hotel from 9am-5pm during the week, and 11am-4pm on the weekends. Room Service: Order was cold and was missing two of the five items ordered. Hotel Lobby: The Starbucks looks like a convenient and welcome addition, until you realize the coffee […] is luke-warm, and they close (best I can tell) right after lunch. Leia mais

A group of 8 of us stayed here for a bachelor party weekend. All being in our late 30's, it was hardly the stuff for another "Hangover" movie but what we enjoyed was the comfort and cleanliness of our rooms, the fantastic location, and the supreme friendliness and helpfulness of the staff. The building is an architectural gem too. Special thanks to […] our bartenders at the lounge bar who kept us in good spirits, and the concierge for endless suggestions. The roof-top pool was pretty spot on too! Leia mais

Overall our stay was good. There were some issues because the night we stayed there was a black out. Some of the staff was not being very helpful like they should be. I believe the proper procedures were not followed. Other than that the rooms were really nice, clean and service was great other than that incident mentioned.

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We found a great deal on hotels.com for this booking. Upon checkin, we were pleased with the location, the lobby and the ease of check in. Once we got to the room, we found it filthy. Glass rings on the coffee table ~ made us wonder what else had not been cleaned, as the end table clearly had not been. Figured we'd let it slide and enjoy the room. Upon […] attempting to take a shower, I found that the shower would not stay on! Tried to tie a towel / washcloth around the knob to keep it up, and that didn't work either. Now a bath in a confimed dirty room! We contemplated calling to have the room changed, but with our plans, there really was no good time for the inconvenience. Leia mais

Yes, this hotel is remodeling on the middle floors (less than a 1/3 of the floors). You might hear workers from 8 or 9 till 4 or 5 Monday thru Friday. But trust me, this hotel is the BEST location for 6th Street. First time Austin visitor from Houston. LOVED IT. You are 1 block from everything, and lets face it people - pay the extra 30-40 bucks and […] stay here - You will save $20 on cabs and a fortune on a DUI. Oh yea, plus its a VERY nice hotel, we were very impressed (ask for a "suite", which includes a very nice balcony in the unremodeled floors, same price, VERY worth it. Nice people too :) Leia mais

I enjoyed the hotel. Reasonable room price. Great location. Starbucks coffee in the morning!

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Let me first start off by saying I usually read these reveiws and have a hard time believing someones experience could be that bad. It's the "you have to consider the source" and "some people just can't be pleased" situations that make me question the absolute validity of the reveiw. This is also the first time I've written a review of a hotel(I've […] stayed at hundreds before) I just felt that this stay was so terrible that I had to let others know just how horrible this stay was for me and my family...... I booked a 2 bedroom suite for New Years Eve Weekend for my family and I. We have 2 young children so we called ahead to make sure our room was ready. We'd rather wait at home rather than sit in their lobby waiting on our room.(sounds like we've had that experience here before?) We were told no problem the room is being cleaned and should be ready shortly. We arrived at the hotel aroud 3pm after our short 1.5 hour drive to be informed that our room is not quite ready. The front desk representative said "the guest that was staying in your room failed to check out on time and therefore put them behind schedule" After waiting approximately 45 minutes I checked on the status of the room and was told they were still cleaning it. I asked how long it takes to clean a room since I called at approximately 1pm and was told it was already being cleaned...it's now 3 hours later. A guest services manager comes out and says it not being cleaned that actually they are having a maintenance issue with the room. We were told from this representative he can't believe that we were able to book that room because it's supposed to be remodeled. The issue is they can't turn the hot water on in the room. To make a long story short we were given a room on the 10th floor to take a shower in and checked in to our room on the 15th floor. To access the 15th floor from the 10th you have to go down to the lobby and get on another elevator to take you up to the 15th.(slightly incovenient) Our room Leia mais

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Great service, great facilities, close to the nightlife in downtown austin. Walking distance to good food and bars.

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Went to Austin for a night got this hotel for a great price. Heated pool on the roof, great service and friendly staff. This place had a very comfortable bed and an awesome tub with jets. Loved it and will stay again.

I have nothing bad to say about our stay. Everything was Top Notch.

Pros: The staff was very friendly and helpful. The hotel has a pretty cool design with a interior view that is basically a glass wall looking out onto the entire structure, lobby, bar, restaurant, and opposing building below (which was a shopping center on the first couple levels and the rest business offices). The room was clean if not super-updated […] and the beds were very high quality. Cons: Rooms that face the street, at least on the south end of the building will be BOMBARDED with club music from the rave-ish place on the corner a block and a half away (6th and San Jacinto). The upper floors of the building are under construction. There was no advance warning about the construction and we had to ask to move rooms because of the noise of both. We were moved to the opposite end and to an interior room which cured the club noise, however when I inquired "that's great for the street noise but won't that place us even closer to the construction?" the assistant politely responded "it's a quiet floor." Sure enough, the next morning, I was awoken by construction noise. Not *ridiculously* loud noise but I don't go to a 4-star hotel to deal with noise. Friday night was enhanced by a huge drunken wedding party, complete with people vomiting in the driveway - which the staff either seemed to ignore or be unaware of. Lastly, (and we found it a bit mysterious) - even though it's basically a really nice hotel, many of the guests, to put it frankly, were just kinda scummy and uncouth. Many of these things are not the fault of the Omni and overall we were satisfied with the service and experience, but our next trip to Austin we'll probably try to find a nice little B&B in the "SoCo" district. Leia mais

We had to call the front desk to have our room cleaned one day and the maid came at 5:00 pm the next it was not convenient for us to have to remind them to clean our room.

We recently stayed at the Omni in Downtown over New Year's weekend. A friend of mine booked two double-double club rooms separately and checked in at the same time. They were able to accommodate us by getting both rooms next to each other, which was nice to have, considering we were a large group. Upon check-in, we were informed of their after-hours […] policy and they wanted the names of all guests for each room, which was no problem. We were informed ahead of time that if all eight of us were hanging out in one room, there could possibly be noise complaints and if we wanted, we could bring our party down to the lobby (alcohol and all). That being said there were a couple of times that we were all together and didn't hear anything from the hotel. In addition, we brought our dog to the hotel and paid our pet fee, with no trouble through the entire process. I had read online that dogs needed to be in a crate any time guests aren't in the room, so I brought his with us. I've seen some reviews complaining about this, but to me it was not a big deal to leave him crated while we were gone. To me, this a small request on their part (in addition to the fee) for the convenience of being able to bring your pet with you. The one real thing I could complain about is the price, but it's fairly understandable considering how close you are to 6th/Capitol/etc. But given the quality of the hotel, I think it was worth it. Speaking of the quality of the hotel, I would really like to say how nice the ENTIRE staff was. I didn't meet a single employee who wasn't extremely kind and helpful. When we would finish walking the dogs, the concierge workers would step out from behind the desk to say hello -- as a dog owner, this says a lot about the kind of people working there. All in all, the rooms were clean, the rooftop pool was awesome (although the hot tub was being refinished at the time - bummer), the staff was great, and being able to walk back to the hotel fairly inebriated was pricele Leia mais

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Loved our room and a great rate for Christmas night!! However, the hallways the next morning come to life very early to include housekeeping staff---UGH! So, if you are wanting to sleep in and relax, beware. This is not really a compliant, but more of an FYI. Otherwise, the room and the overall facility was great!

Mostly our stay was good with only a couple of small reservations that made it less than great. One issue is that the roof deck pool, while listed as being heated, was still pretty cold. It was a nice deck so the cold pool may not have been such a bother, but the hot-tub was closed either for repairs or the season. One of the things that drew me to […] the hotel was it listed a year round heated pool, the reality was a disappointment. Other issue was the maid service. I don't like grumbling about maid service but I found a couple of things that happened to be odd. First day there, they did not come to straighten the room until about 4:30pm, at which point we were back from a day of walking and just wanted to take a break. The next morning they woke us to do the room at 8am, which does not seem reasonable to me. Of course if I had thought they would come that early I would have put the do not disturb sign up the night before, but never before have I had a maid service come that early in the morning. We were there for a romantic getaway, my impression is that they are used to business travelers who are probably out the room very early until evening. Hotel is nice, but not sure if I would recommend it if you are looking for a romantic retreat. Leia mais

My husband and I stayed at the Downtown Omni the two nights after our wedding and could not have had a better experience. We were given a significant upgrade to our room and all of the employees were so nice! I would definitely suggest this hotel.

Everything you would expect from a great downtown hotel and convenient to everything. All the staff are very professional and congenial. We will be back.

The room was a true King Suite. Very comfortable and nicely appointed. Exceptional bedding and a superior mattress. A very good value. The building itself was built in the mid-1980's and has the feel of a convention center; similar in style to the Javitz Center in NYC. The hotel is a few blocks to the bustling 6th Street area; great for those wanting […] to wind their way thru the music clubs nearby. The area directly outside the hotel is somewhat rundown and rather bland but not dangerous. A block to the Driskill, a few more blocks to the State Capitol. Much of the staff was pleasant and professional, some of the front desk could learn a little about the surrounding area. Like knowing that the Museum a block away is no more or the bus line to take to the campus. The independent barber in the lobby has prices posted than wants to charge inflated prices. Got my hair cut on South Congress instead! Leia mais

The hotel was greayt and the staff very attentive. Our room was too closse to the ice maker machine and we heard the noise every time somebody got ice.

This hotel allows dogs. A dog was barking when we got in at 6P. A dog was barking from 9:30AM - 11AM the next morning. When we addressed this with the staff, they simply said " You should have called us right away and we would have come and got the dog." This does not change the fact that I paid for a hotel to sleep late in peace and was awoken by a […] dog and unable to go back to sleep. They did nothing to compensate for this. It is also $19 to park. Leia mais

Hotel is under construction - Suites are being renovated. I would rate hotel average

Over the years I have stayed in many hotels and never have I been awakened 3 hours before check-out by the intrusive cleaning lady. Can you believe this lady actually came into our room while I was still asleep! When I called guest services, I was told that this practice is company policy. I guess I expected customer service to be a part of Omni Hotel's […] company policy, but I guess I was wrong. Never again from this avid hotel customer! Leia mais

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A great experience, the staff were all friendly, helpful and efficient. The was room very clean, nice and comfortable. I would most definitely stay there again.Thank you for making my stay a pleasant one!

Convenient to get to, rooms very comfortable, staff very helpful, close to 6th st.

I am in a wheelchair and I was overwhelmed at the service we received. We had to change rooms and the young man who helped us from the car to our room handled everything. Stayed with us and got us to our new room, made sure I could use the restroom and then went down and got our new key cards. It is our new hotel of choice. We are there every other […] month. Leia mais

The walls are paper thin. We could hear all the great groaning from the couple next door at 2 a.m., which, coincidentally, is right about the time the hallways come to life as the drinkers come back to continue the party. This was on a Thursday and Friday night about 2 weeks before Christmas. Not a particularly party-type time of year. The screams, […] yelling and door slamming in the hall happened both nights we were there. The front desk knows there's a noise problem and offered us this choice when we checked in: Take a room on the window side of the hotel and get lots of street noise, or a room on the atrium side of the hotel and get lots of hallway noise. Good news, it's possible to get both! We called to complain at 2:30 a.m. when the noise didn't stop. They sent up a guy about 45 minutes later to control the crowds. By the time he got there, it was quiet enough for us to get woken up again by his squawking radio, "All quiet on nine!" Thanks. It was. It would have been fun if we had been 21 and out drinking, too. But if you're an adult that likes sleeping and got all of this "Oh cool, let's get a hotel and get plastered with your roommates" thing out of your system 15 years ago, do not stay here. Leia mais

Overall a wonderful experience! Accommodations were great and the service from check in to check out was always friendly and personable.

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This hotel has great location, friendly staff and nice clean rooms. Two main issues we had during our stay: 1. noise was seeping in through the doors and walls. Apparently there is no insulation inside drywall. I could hear the next door room AND bathroom loud and clear. Also, hallway noise was bothersome at 2-3am when everyone is coming back from […] 6th st. Seemed louder than other hotels we've stayed. I recommend requesting a room far from the elevators to minimize hallway traffic near of your door. 2. $26 for parking seems outrageous. . Leia mais

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The Omni Austin Downtown is an outstanding location. All of the Austin entertainment in the downtown area is a short walk from the hotel. The service at the hotel is outstanding and the rooms are very clean. It is a great place to spend a weekend.

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the hotel was nice, but all of the staff insist on serving you. We had a few bags which I prefer to handle, but they wouldn't take no for an answer. It did not feel classy, it felt pushy. the location was great. it got really cold the last night and we turned on the heater. When we did, it smelt realllllly bad and never worked. I called the front […] desk twice. No one answered. We froze all night. Very bad lasting impression!!!! Leia mais

This is a great Hotel with a great location in downtown Austin, but be prepared if you are there on the weekend and are on the street side of the hotel to hear Six Street to way in the early hours of the morning - it just one party all night long it seems. We try to walk the street and enjoy the fun, but we really could tell our age, when no one around […] us was with in 30 years of our own age. Hey, life is to enjoy - you will have fun if your are looking for it in Downtown Austin Texas Leia mais

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There were several problems with my room. First, my pillow had hairs on it, and the mouthwash bottle the hotel provided had been used. Also, my room safe did not work, and the staff did not remove/replace the glasses and coffee cup I had used the day before. Further, there was no ice machine on my floor--the closest one was four floors below. Otherwise, […] the staff was very nice and the food at the bar was great. I just expected more from the Omni. Leia mais

The only disappointment I had was being told by hotels.com that valet parking was $5/day and when we checked out it was $25/day and the hotel would not give us what we were told.

The omni hotel in downtown Austin was disappointing. Other than the great service at the front desk, our stay was below our expectations. The rooms were small and Were not cleaned well, But worst of all, the noise was ridiculous. I expected that the noise from 6th street would be loud and was okay with that. I was not expecting to hear every door open […] and close, or every conversation on our hallway. I was not okay with that. I will not stay in this hotel again and I would not recommend it to friends. Leia mais

Simply outstanding. Very courteous, attentive staff. Excellent condition of premises. Front desk, concierge, doormen, valets were very service-conscious.