The Westin Michigan Avenue Chicago - Chicago

Staff was accomodating and friendly. The room was spacious and located in a great spot. I would definitely stay here again!

Very few employees at the front desk to check people in and check people out upon arrival and departure, and both were done during the middle of the day. I booked a relatively inexpensive room, but would have been very upset about the lack of TLC provided by staff to the guests if I had paid premium to stay there.

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Our room was situated right next to elevators. They were very loud, and it was annoying during rush times. Also, any time a toilet flushed on the floors above us, it would cause our toilet to run and make noise too. Hotel was decent quality overall, and didn't mind staying there at the lower rate we got from an online deal. Good location.

awesome

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Great location for proximity to shopping, nice restaurant in hotel. Our view was kind of disappointing - the back of a building. The maids don't knock before entering your room. They entered twice while we were in the room. Parking is expensive. Great to have Starbucks coffee in the room, but disappointing that the stand in the lobby is not open later […] in the day. Leia mais

We were able to check in 3 hours early. The room was clean. Great location for shopping on Michigain Ave. All employees were very helpful.

I don't really like Westins. The staff usually are nice, but there is always one person who stands out as being incredibly rude. In this case, it was the woman who checked us in. I also don't like the way they nickel and dime you, pay for coffee in the lounge area, pay for wireless etc. However in this case the location cannot be beat. Right across […] from John Hancock tower and Bloomingdales, close to everything, I would definitely recommend this hotel to anybody going to Chicago. Leia mais

The location couldn't have been more convenient for Water Tower Place shopping (right across the street), John Hancock Building, and Michigan Ave. shopping, but be sure to look at a building layout at check-in to be sure the hotel isn't sticking you in a room adjacent to a service elevator, as they did me, with constant day/night elevator traffic making […] noise in my room. It sounded like a jet airplane flying overhead at times. Leia mais

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I am Starwood Preferred Member. When I checked in, I was told that I would have complimentary water. When I got to my room, there was no water and the one glass in the room had a crust on the glass. I tried calling the front desk 4 times and no reponse. To add insult to injury, when I checked my credit card statement, a couple of days later, they charged […] me for the water. Leia mais

Great people, great location for shopping, clean rooms, only negative is how much they charge for internet access.

Great time

The view was fabulous. The staff was courteous and very helpful. We can't wait to go back.

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Tle location and price for the holiday season was of great value to me. However, we were woken up at 645am with a loud humming noise that lasted for at least 1/2 hour. We were later told, after I inquired, that it "was the engineers doing work". The hotel management should have informed the residents the night before, as to minimize alarm on our part. Otherwise […] I would stil recommend the hotel. Leia mais

now this is a real Westin.

This hotel is a true beauty. It was such an amazing experience with such a clean room and top of the line amenities. My only complaint is that there is not free WiFi however they did have the old fashion Ethernet cord to receive free internet access. But beyond that, great hotel, great service, great stay.

The Westin was showing it's age but the mattress was comfortable however the pillows were delapidated.The Valet was not available to help us but we only had a few bags. It is good for a shopping weekend, THE GRILL was also very good.

The bathroom fan ran continuously and housekeepping refused to repair it not provide an alternative room. Parking was excessively priced.

Great location for all Chicago attractions especially Xmas shopping! Staff was friendly and helpful.

Love my time at the Westin. The friendly staff, especially Keith the doorman, provided great advise on how to see the best highlights of the city in the short time I had to see it!!! Great hotel and great people!!!

We had a wonderful stay at the Westin Hotel. It is beautiful, the staff was helpful and the location can't be beat.

The staff were all great. We visited on a holiday weekend and although there was a lot of activity and business in the lobby, everyone from the valet and bellmen to the front desk staff were very helpful and patient. The room, though small, was clean, well-decorated and the bed was comfortable. It is at the north end of MIchigan Ave and a perfect location […] for shopping or going to the American Girl store. A great experience. Leia mais

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We had a great time! The rooms were clean and modern as was the bathroom. The hotel also has a nice bar and restaurant area as well. The hotel is located right across the street from The Cheese Cake Factory and Best Buy! It is also centrally located with respect to Michigan Avenue and all it has to offer. I will be staying at the Westin from now on! Eric […] in Ann Arbor, MI Leia mais

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Great hotel, go there every year about this time (mid to late December). Great location and reasonable rates. Staff was great, but honestly we were not in the room much, mostly shopping and walking on Mich. Ave.

I rang and complained about the noisey hyenas in the next room at 4am they started cackling again a couple of hours later. At no time did the hotel check that I had a restful night. I won't book there again.

Stay was like being at a spa , everything was wonderful. Great weekend.

Very nice hotel located right off Michigan Ave.. This was our first time at this hotel and we can't wait to go back!

I booked a room for my wife and her 3 best friends as a surprise for her 30th birthday party. They had nothing but good things to stay about the hotel and was extremely positive about the service that was provided. They were even given an upper floor room because of the occasion. My only drawback was it seemed to be at the higher end of the price range […] but certainly a great place to stay on N. Michigan Ave.! Leia mais

All of the staff and service was beyond great. The room was very comfortable and clean! Love the location and would definitely stay again!

The hotel is in a great location just across the street from the John Hancock building. The hotel looks great and so does the room. But we may have had a bad weekend because service wasn't very good. Here's what we experienced: 1. There's no button on the phone that takes you to the front desk. Room service had to tell us how to get ahold of them. 2. […] We tried several times to contact the concierge and nobody EVER answered the phone. We left messages and they NEVER called us back. 3. We ordered room service on Friday night and left Saturday morning expecting the room to be cleaned and the room service taken care of. The only thing that got done was the bed was made and the room service cart was taken out. But the room smelled like food because they left the plate full of uneaten food in the room and they didn't pick up AT ALL. 4. We continuously had trouble with the TV remote. Sometimes it worked and sometimes it didn't. So finally on Saturday we called the front desk and asked for some new batteries or help. They said they would send someone right up to take care of it. I fell asleep and my husband waited for hours and nobody every came or called. 5. When we finally checked out we asked if they would hold our bags since we weren't leaving town until the evening. When we dropped them off at that counter there were two workers who got into an argument right in front of us and another worker had to step in and tell them to stop arguing in front of us. Overall I was not satisfied with the service despite how pretty it looked and it's great location. Leia mais

Great location, just on the manificent mile, and we got the chance to see the parade in 2011 Thanksgiving. Great place for shopping, sightseeing and dinning. Recommended.

This is the second year in a row that I have stayed here over the Thanksgiving weekend with friends. It is so close to all the shopping and wonderful sites this city has to offer. On the Magnificent Mile and easy to walk to wonderful shopping, restaurants and sites. If you do not want to walk, there are buses and taxis at every corner to take you where […] you want to go. The restaurant in the hotel called the Grill on the Alley is scrumptious and the portions are huge...and I mean massive. The beds are so comfy and it is so quiet in the room. You would never know you were in a city of millions. You will not be disappointed when staying here. Leia mais

This property is well kept, well located.

this hotel was great & great location too

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best location in Chicago (right on Michigan Ave.)...Rooms were clean, and nice size...

this should be a great hotel. Good location and so on but you just feel that it's a cynical exercise with no passion. Check in is really bad - what sets the tone for pour stay but this. Lots of staff milling arou nd but no one doing anything constructive. It really needs to be managed better.

The Westin Hotel is great! We love the location and the accommodations. Everyone is friendly and the staff is very more than helpful.

This is not a Westin that I am used to. Nice ... but not great. I an sure there are nicer hotels in the area for the price. The people who worked there were outstanding ... that I will say. They made the stay worth it.

Nice location. Very satisfied. Good rate compared to other good hotels in the area. Parking is expensive so we found another less expensive area, left our car there and used public transportation. Only 5 blocks from the L which gets you everywhere you need to go.